Bad Avoid Ivo Sturzenegger (polizeibedarf.ch) at all costs

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Chopper88

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I've had a horrible experience with Ivo Sturzenegger from Polizeibedarf!

I ordered a Microtech Socom Elite Spearpoint from Polizeibedarf on May 7th.
The knife was listed as in stock, and I paid €385 / $420 for the knife + DHL shipping immediately.

A few minutes later, I receive an email that the knife isn't in stock.
Ok, that can happen.
I ask for a refund, but Ivo replies that he might be able to find one at Blade show.
Ok, fair enough, I want one after all.

Fast forward to June 11th;
I receive a message that he's found one, and it will be shipped the same week.
Three days later, on June 14th, I receive an email that I haven't paid back in May according to him.
I send an email with a screenshot of the payment, and he acknowledges that I DID pay.

June 18th;
I receive the tracking details for a package.

July 1st;
The package is still stuck at "Picked up at the drop off point" and I am getting a bit worried.
I contacted DHL, and they state only the seller can start an investigation so I sent Ivo a message about this and ask him to start one, no response.

July 12th;
The package still hasn't moved.
I ask Ivo to start an investigation once more.

July 13th;
I receive an email from Ivo, he's started an investigation and hopes to get an answer next week.

August 9th;
I asked for an update, no response.

August 26th;
I asked for another update, no response.

September 24th;
I asked once more how we are going to resolve this, no response.

September 27th;
I've sent one last email, asking for a refund, no response nor refund.


I have been more than patient and friendly, and have given him the benefit of the doubt multiple times.
Now I have had enough of it, I would recommend everyone to avoid this horrendous shop at all costs, which STILL lists the knife as in stock!

The owner takes zero responsibility and absolutely doesn’t do anything to try and make things right!
 
stonesell said:
It sounds like he is trying to stall, until your time limit on any recourse expires. Depending on how you paid, file your claim immediately, if you have the protocol to do so.
Click to expand...

I agree...something is fishy with the lack of response. I would immediately seek a refund from whatever method you used to pay for the piece.
 
Pay pal Goods and services? Then file a Claim, and request refund.
Or Regardless... at this point with Such an attitude. If I were you, even if offers solutions, Just get your my money back, and cancel this deal.
 
Well, this shop has not the best reviews... I already bought there but add fees (yes Ivo charges fees when choose paypal as payment) and paid with Paypal.
After some time when he not shipped I asked what is going on - no response.
After couple if days I filled claim to push him to communicate, what he did lol ;) But those excuses .... tons of messages as he works 24 hours, he is the most busy man in the world etc etc.... and how I even dare to fill a claim....
He shipped then within couple of days. So please when buy there use ONLY Paypal.
 
Hi,

Are you using DHL tracking and shipping to USA? I had a package come from Germany that said what yours said forever... then I tried the tracking number with USPS and it showed the actual status and I was able to hunt it down.

For some reason DHL status didn’t update but the local carrier did...
 
Thanks for the replies, and good to see this is getting attention, if only to ensure people don't buy anything here anymore!

Unfortunately I knew already that there were a couple of questionable reviews, but I drew the conclusion that he wasn't a scammer, mostly a bit 'hard to deal with'. After all he is quite a 'known' person, who even did collaborations with Lionsteel for example.
I am from Europe, and he is just about the only source for Microtech that charges a reasonable (although not very reasonable in the end if you receive nothing...) price outside outside of the US it seems. He claims to ship from Germany, making it worthwhile for customers in theory.

I paid using bank transfer :(
I know I know, bad move... I just never imagined the knife to disappear, if it was shipped, and then to be completely ignored! He could at least send some message back that he is still waiting, or that DHL won't cover the costs or whatever.
 
meismjg said:
Hi,

Are you using DHL tracking and shipping to USA? I had a package come from Germany that said what yours said forever... then I tried the tracking number with USPS and it showed the actual status and I was able to hunt it down.

For some reason DHL status didn’t update but the local carrier did...
Click to expand...

Good idea, in general.

Also:
There is an app that tracks DHL and and just about every tracking number from what I remember. Worked for me when DHL site did not work or “recognize” number.
 
meismjg said:
Hi,

Are you using DHL tracking and shipping to USA? I had a package come from Germany that said what yours said forever... then I tried the tracking number with USPS and it showed the actual status and I was able to hunt it down.

For some reason DHL status didn’t update but the local carrier did...
Click to expand...


There are two possibilities to ship from Germany - one is DHL and another is Deutche Post. These are different companies. Deutche post packeges are trackable also on usps.com, DHL is not.
As far I know Ivo use Deutche post.
 
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