Bad Blade Exchange

I feel Buck has lost all of their old school ways,In no way do they have the same knives now that came out of Cali......I have seen way too many q/c issues on their Idaho knives to consider ever buying any of them.Moving on to grohmann knives and case.
 
In Buck's defense, I have at least three standard production 110s with the Idaho stamp, and they are well built.

Well, make that two. The knife I sent in was one of them. Now, after the Warranty Department work, I don't consider it well built anymore. At least not up to Buck's past standards. Based on all my other 110s, I have high expectations for Buck 110s, I suppose.

Edited to add: I pulled a number of my 110s and sat them down on a hardwood floor on their back spring. Some leaned a little bit--five to ten degrees at most. Others sat up perfectly straight, particularly the older 110s. None of them leaned the way this problem 110 does. You can look down the back of the knife and tell that something is going on with the fit.
 
Also all of these HIGHLY negative posts (Not Guyons of course)
I believe most of the problems here have been with the warrany shop and blade upgrades... Also 1 strider that didnt meet or exceed one persons expectations... To completely dump on Buck for this I THINK is unreasonable... Guyons knife is obviously not right. Joe will fix it.
Buck needs time to get everything together they havent been in post falls forever... Relatively new place yet, It should get fixed soon though (I would hope...)
 
wh4f said:
Also all of these HIGHLY negative posts (Not Guyons of course)
I believe most of the problems here have been with the warrany shop and blade upgrades... Also 1 strider that didnt meet or exceed one persons expectations... To completely dump on Buck for this I THINK is unreasonable... Guyons knife is obviously not right. Joe will fix it.
Buck needs time to get everything together they havent been in post falls forever... Relatively new place yet, It should get fixed soon though (I would hope...)
Click to expand...


Judging by the amount of buck knives i own,and money i have spent in the years collecting them,i don't think i wanna dump on Buck,but after knowing the quality knives that they made ,no-one can convince me the same knife is coming out of their new factory,period.

Also,a lifetime warranty isn't much good if you send in an item to be repaired,and it comes back worse than when it was originally sent in.
:jerkit:
 
Example:strider buck ,the slogan they use is "when failure is not an option",what about a b/s thats failed before even being used????
 
RAZORBLADES said:
Also,a lifetime warranty isn't much good if you send in an item to be repaired,and it comes back worse than when it was originally sent in.
Click to expand...

Well, technically, my request wasn't a repair since the knife was brand new. I asked for and paid for a service provided by Buck, and I realize that Buck doesn't have to offer this service. The company does so for the benefit of users and collectors, and I doubt Buck makes much money, if any, on a $35 blade exchange.

That said, you're right about one thing. The product should come back in as good a condition (or better, in the case of repair) as it went in.
 
I cannot post pics,but maybe Joe will when he recieves the knife ,which is on the way to buck right now.
 
RAZORBLADES said:
I feel Buck has lost all of their old school ways,In no way do they have the same knives now that came out of Cali......I have seen way too many q/c issues on their Idaho knives to consider ever buying any of them.Moving on to grohmann knives and case.
Click to expand...


Just MHO but this post is what I consider "dumping"
If it was quoted that my strider had problems X, Y and Z , how do I get it corrected? That is looking for help and explaining the situation.

Your post (that the moderators removed) said you were selling off all of your bucks because you had a
problem with 2 Buck/striders in a row. (this to me is counter- productive also)
Joe said he would pay shipping tarriffs/taxes etc...What more can be done? Here we are still posting... Merry Christmas.
 
hummmm
well i have worked in two production fractrys - one makeing air conditioning compressers for fedders ac
the other was Ben Hogan golf clubs.
one was presison and the other was presion and looks..
both plants had a lot of new employees at times
and a lot of old employees few in the middle years...
they all were on production unit pay.
there were no incentives but money
machines broke a lot and it cost time while i fixed them
some issues were a lack of training on the machines..
production count pressure... many had no idear why something was wrong..
many times i took time to explain a machine and how to make a adjustment
i found many many times the operators were not mechanlicy inclined
with only a this and this and this has to be + or- x
i took one gal and explained what the machine was doing as i fixed it...
i had her watch what what what changed that she had not known to look at and how it changed things one way or the other..
her production over the next few days went up past being a new employee
to the experanced level makeing extra money and her superviserm oved her to a dirfent machine on a diffent part and here it was all over again
because a sinor person wanted on that machine to make money his self...

at hogan 4 baskets of heads were off on an sanded radises
they wanted me to condem the wheel and have engernerring make an new one >> i took the standord and it checked so it was not wheel
it was way belt wasnot staying in place ...
i reset up machine and priduced a full basket of putters that were in tolerance ... the floor manager was not happy because now he had to condem a load of stuff as miss made due to operator error...
the guy that had miss set up the belts and limits learned that short cuts in doing so wont work ...

you have to find the people that will get good at a job and make it so they can stay there doing a good job and make some ca$h!~

in repair you have to have some one that is willing to put his name card in the pack when it is sent back.. but first you have to train one that likes fixing things... and have a boneiss if a card comes back with a yes i was happy with the way you fixed my knife! not much say a buck for a great buck fix!

or a 10 minit credit to a lat arival like a get out of jail free card or a get off 10 minit early for say 10 reterned happy face cards ! incentive and want to can be other then money... and 10 min off head start to get home or a 10 minet late pass for a snowey street day are worth more then cash...

and as to doing a great job - if some one is doing a great job leave them alone to do so... if they are not then move them to another
or find out what is not happening next...
that is my troubleshooting matra... what is it not doing next correctly...
you can find the trouble with a machine or people with that recipe

and all this takes supper visers that have a do not shoot the messanger with bad news out look...
Joe has this as evdanced in i need to hear the good and bad...
so far it is a new job to thoes there...
it takes time to buld pride and incetives that work ...

well eniught of me with scowers of the mouth ...it is easy here not haveing to go to work the next day to say platuides...

jest be nice telling some they have mis mached colors...
they may be color blind...
 
Buck_110 said:
I agree with this as well. Zero defects are impossible. However, I'll bet you a million-to-one the California produced knives had way less defects; or...they were caught before they went out the door by Q.C.
Click to expand...

I think that this is the critical issue. Mistakes happen, but they MUST be caught before they are shipped. As mentioned earlier, incentives could be offered for a reduction in rejects and a penalty for an unacceptable level. Either way, the workforce needs to be held accountable or it will be a continuing downward spiral.
 
wh4f said:
Just MHO but this post is what I consider "dumping"
If it was quoted that my strider had problems X, Y and Z , how do I get it corrected? That is looking for help and explaining the situation.

Your post (that the moderators removed) said you were selling off all of your bucks because you had a
problem with 2 Buck/striders in a row. (this to me is counter- productive also)
Joe said he would pay shipping tarriffs/taxes etc...What more can be done? Here we are still posting... Merry Christmas.
Click to expand...

I have had Joe do some custom work before and he always takes great care of me,also he will not be paying anything,thats taken care of,I want the bigger problem of why these knives are getting out of the factory addressed,thank -you very much.

I call it like i see it,i can't help it if its not what you want to hear,you can call it what you like,I am not going to brag up something thats got a reputation for being "bulletproof "when its not.
 
I think we must give Joe and CJ the chance to see the knife and post their comments. As I understand it they have only just moved to Idaho and may be having some teething problems which will be sorted by Joe I am sure of that. And I cannot beleive that a company that has such a reputation for quality and service slip intentionally by employing the wrong people for the job. They may need training - or re-training on new equipment.

But at the end of the day I know one thing... Joe will get it sorted out. Guyons post was very very well put together and let Joe and CJ see this and then comment and let Guyon know what will be done. As far as I can see they have not replied to this topic so we should let them have time to do so. You must remember that its the silly season so they *may* well be at home with their families like us.

Also I am not criticizing here.. but Razorblades should have put his problem in a seperate new thread so that does not take the spotlight away from Guyons "problem" knife. Also it makes it easier for Joe to track and update.EDIT : I see that he posted in his own thread but should have waited for an answer before posting in this one. This thread I assume was to highlight Guyons knife.. Razorblades knife I assume is being dealt with.

Give them a chance to make things right. Bad companies shift crap out the door and dont care nor bother to replace it when it breaks. Buck does not come into this category of company. They are good, they have a good customer service record.

My 02c
 
Maverick4546 said:
Also I am not criticizing here.. but Razorblades should have put his problem in a seperate new thread so that does not take the spotlight away from Guyons "problem" knife. Also it makes it easier for Joe to track and update.EDIT : I see that he posted in his own thread but should have waited for an answer before posting in this one. This thread I assume was to highlight Guyons knife.. Razorblades knife I assume is being dealt with.

Give them a chance to make things right.
Click to expand...

RAZORBLADES:
This is my point... thanks Mav...
I am not going to sugar coat it either But, your knife was stolen fine. Your replacement is no good fine... post it as such. Tell it like it is.
But keep beating on it in every thread isn't going to get anywhere.
Joe is aware of the problem. Your knife is enroute to Buck.
Yes thats 2 buck striders in a row you didnt like. Selling your whole buck collection and telling of it is going to help a WHOLE LOT... You made the whole world aware of the problem,(several times actually) now sell your knives do what you want but its time to move on... this now has nothing to do with "bragging up a Bulletproof product when it is not" this has to do with your temper tantrum. Go post this crap in W&C or the case forums.
I will post a nice thread to give you some idea RAZORBLADES how a problem can be solved...
By the way I hope Guyons knife is also soon addressed.
 
RAZORBLADES said:
I feel Buck has lost all of their old school ways,In no way do they have the same knives now that came out of Cali......I have seen way too many q/c issues on their Idaho knives to consider ever buying any of them.Moving on to grohmann knives and case.
Click to expand...

 
Mike Kerins said:
I think that this is the critical issue. Mistakes happen, but they MUST be caught before they are shipped. As mentioned earlier, incentives could be offered for a reduction in rejects and a penalty for an unacceptable level. Either way, the workforce needs to be held accountable or it will be a continuing downward spiral.
Click to expand...

Yep...what Mike said in few words that took me a few Corona's too many to type my manifesto on quality incentive plans.
A few hunderd Bucks can go a long way to improve things on the line for the folks that could use the dough. Get it? Bucks - dough (doe). HA HA I crack myself up.

Jim..very festive box of tissue LOL. I was going to take a pic of some of my Hickory Farms Cheese.
 
I will talk this thread through with Joe as well as forward it internally.

We are shut down for the next week but there are enough family get togethers to get this discussed.

The key concern I am hearing are that the work coming out of the warranty department is not up to par. I agree with those who commended Guyon for the great photos with the arrows on the quality issues.

We have been doing quite a bit of training and have put a number of incentives in place to retain good people. We are starting to get a new "core" of people that are just as devoted to the ideals of Buck as the folks we left in California.

I appreciate the attitude as well as the candor of the posters in this thread.
 
CJ Buck said:
...

I appreciate the attitude as well as the candor of the posters in this thread.
Click to expand...
If you didn't know, you do now Mr. Buck...you have some very loyal fans that appreciate your work and leadership to the point of fanaticism for your product and company. Defensive, suggestive, and understanding.
Hope you had a Merry Christmas.
God Bless you and your family in 2007.
 
You must log in or register to reply here.
Back
Top