BAD: Cleveland Kydex Support

[Jester60]

BAD: CLEVELAND KYDEX

I was looking for a knife sheath for a knife I bought here and went to Cleveland Kydex and found they had a sale going on, sweet, so I placed my order. During the order I saw they only accepted PayPal but, oh well.

A week or so later I went to their chat support about something AND, long story short, I found out I'd placed an order on 'Cleveland Carrier Kydex.com' which appears to be an almost duplicate, bogus, website to Cleveland Kydex.

The sites are so alike that the bogus site has the same address, phone number and email address as the real site.

So, I paid a scam site but sent my knife to the real place for a sheath (tracking shows they got it on Jan 4th). Right now, since they have a backlog posted on their site, they won't take phone calls. I've been back and forth with 2 different people in email and can't get them to understand or to call me. My email thread has over 20 back and forth emails, I took screen shot captures from the bogus site showing them the bogus site uses their real contact info, and they just don't get it. I just want to pay them to get my knife back, had this been handled properly I may have paid to get a sheath made.

I'm going to contact the BBB and their Chamber of Commerce (if they have one) but I have scant hope of getting my knife back.

PLEASE BE CAREFUL WHEN ON THE WEB and if you deal with Cleveland Kydex just know their email support, while polite, is useless.

 

[jlauffer]

Unfortunately, they have been the subject of a few GBU threads here. Here's one:

C

Thread 'Cleveland kydex company THE BAD'

Nov 13, 2014

Bought a quick ship sheath for my Ontario SP46 and after 5 weeks It arrives. Looks like a 9yr olds first attempt at kydex. Sheath doesn't have enough length to be secure, no kydex above the blade like the little cardboard sleeve you get protecting a new knife In Its box. Zero retention, you can see that It was folded over the steel of the blade (none on the handle) and someone pinched the kydex with fingers and then put a jagged line of rivets up the side. No actual molding was done. Point knife up, slide sleeve over blade, tip knife down and voila the sheath falls on the ground. And the...

• codycash

 

[soflaac]

Even when you're able to reach Cleveland Kydex support for an issue, its terrible. Contacted them regarding an order that was overdue, real-time chat was so hostile I canceled and a refund still took 30 days to arrive via paypal. At the time, their chat support was manned by a company staffer - not a third party vendor.