In June I purchased a DKD Swinguard. Upon arrival it was NOT up to snuff(bad grinds,spaces in frame,etc...). Many unanswered phone calls and emails later, I finally got to speak with Mr. Nick Wagner. First he didn't want to give a refund as to it was now Sept until I stated I had the record of every unanswered/unreturned call and email. Tune changed and he agreed that the Swinguard's were not what they should be for $550 and would refund my purchase. Knife went out via UPS insured and returned as undeliverable as business moved. Once again many emails and calls to finally get a real live person to supply a new address. Knife returned and a MONTH later I get a check for $359.96. So I get to eat $90 plus $30 shipping(3 times) for a knife Nick agrees isn't worth the $$ and he wouldn't pay $525 for. Of course, numerous calls and emails are again unanswered as to my complaint. If you order from NicNac, make sure it's what you want and can accept the price. Tom
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The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
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Bad dealings with Horizon/NicNac
- Thread starter FLH
- Start date
- Joined
- Jun 16, 2003
- Messages
- 20,207
He didn't even refund the full price that you paid?
nope... finally received a check for $359.96 and nothing else. Hell, I would have accepted the difference as a store credit even but nogo. A $120 lesson of who not to deal with. Of course the credit card company will not assist because of the time frame. I didn't want to initiate a complaint hoping to resolve the matter. It seems as though you get screwed if you give someone the benefit of the doubt 
