Bad experience with Knife Outlet

[shaving sharp]

I thought I just placed an order for a Cryo II on Knife Outlet. I received an order confirmation but after several days did not get any shipping info. I called to check the status and the phone was answered by one of the most arrogant men I have ever spoken with. When I asked him about my order he said that the knives were not available. I asked why that was not indicated when I ordered the knife and he could not give me an answer and could not tell me when they would be in stock. I said I wanted to cancel my order and he said ok and started to hang up. I asked him if he wanted my name or order number and he said no. I then asked how he was going to cancel my order without that info. His reply was "because I am real good at what I do" and he hung up. I will not deal with Knife Outlet again!

 

[dcmartin]

Wow! Something no bueno is going on there... I just peeked on their site and they are still showing the Cryo as being available.

 

[Esav Benyamin]

Strange. I've bought from him with no problem. I've seen him post on Bladeforums with information in discussion threads. I guess anyone can have a bad day.

 

[shaving sharp]

Strange. I've bought from him with no problem. I've seen him post on Bladeforums with information in discussion threads. I guess anyone can have a bad day.

I have been here on the forums since 2007 and I don't think I have ever posted a negative comment about someone. I really try not too but I think this guy is having more than just a bad day. I have bought from him years ago without a problem but it really bugs the crap out of me when you advertise a knife when it is not in stock and take an order like it is. If you go to other online blade retail stores they at least tell you that it is a pre-order or that it is out of stock. His reply when I asked about the refund indicated to me that the order was never really taken and was just a way for him to figure out how many to order when they did become available. Not a good way to do business. I am going to close this thread now because I don't want this to turn in to something it was not intended and I just want others to be aware of my experience.