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Bad experiences with knife companies?
- Thread starter K man
- Start date
Cougar Allen
Buccaneer (ret.)
- Joined
- Oct 9, 1998
- Messages
- 75,836
We have a special forum right here at this website for reporting experiences with knife companies! It's called "The Good, the Bad, the Ugly" and it's in the Exchange category. I'll move this thread there....
K-man -- some of the knife companies are falling by the wayside. They simply don't exist any more. You're almost certainly SOL on the knives by those companies.
One company, REKAT, has no functioning website at present. It was under repairs for 6+ months, then died a quiet death. If you go to their forum, tho, you should be able to find the information of how to contact Bob Brothers, who is their Mr. Fixit.
Most knife company warranties exlude abuse of the knife. When it gets down to the nitty gritty with some of the companies, any prying of any sort will be labelled abuse, and they'll say the warranty is voided. Believe I read of one such instance where the point was stabbed into the end of a log, then twisted/torqued out.
The real ticklish one of these is dropping the knife. Let's fact it, most of us drop a knife from time to time. Now, if it should happen to be off a 20-story building, I think the knife company would be write in calling that abuse, however accidental. But, I know there are incidents where knives have been dropped the entire 3 feet to the floor, and the tip has broken off. Personally, I don't see how a legitimate knife company could call that abuse, but believe several might.
If you broke a blade on a company still functioning, did you send in the knife to them, with an explanation? I think this is the best way to proceed. It gives them the opportunity to look for signs of abuse, or that the knife has been dismantled, when that is excluded by the warranty. It also gives them the opportunity to perhaps decide that your knife shouldn't have gotten past QC and been shipped. Many people have happily reported receiving brand new knives, when all they hoped for was a repair, or an adjustment on the price of a new one. I believe that being open and up fron is the best proceedure with most of them.
If you would provide us with some specifics, somebody might be able to provide you with some very sage, and explicit information to be of help to you. From your thread, you could have dropped a knife off Hoover Dam, and the tip broke. Or, you could have tried some of Cliff Stamp's more intense testing methods. The companies are not all the same, in their approach to warranties and customer service. Give us some facts, man.
One company, REKAT, has no functioning website at present. It was under repairs for 6+ months, then died a quiet death. If you go to their forum, tho, you should be able to find the information of how to contact Bob Brothers, who is their Mr. Fixit.
Most knife company warranties exlude abuse of the knife. When it gets down to the nitty gritty with some of the companies, any prying of any sort will be labelled abuse, and they'll say the warranty is voided. Believe I read of one such instance where the point was stabbed into the end of a log, then twisted/torqued out.
The real ticklish one of these is dropping the knife. Let's fact it, most of us drop a knife from time to time. Now, if it should happen to be off a 20-story building, I think the knife company would be write in calling that abuse, however accidental. But, I know there are incidents where knives have been dropped the entire 3 feet to the floor, and the tip has broken off. Personally, I don't see how a legitimate knife company could call that abuse, but believe several might.
If you broke a blade on a company still functioning, did you send in the knife to them, with an explanation? I think this is the best way to proceed. It gives them the opportunity to look for signs of abuse, or that the knife has been dismantled, when that is excluded by the warranty. It also gives them the opportunity to perhaps decide that your knife shouldn't have gotten past QC and been shipped. Many people have happily reported receiving brand new knives, when all they hoped for was a repair, or an adjustment on the price of a new one. I believe that being open and up fron is the best proceedure with most of them.
If you would provide us with some specifics, somebody might be able to provide you with some very sage, and explicit information to be of help to you. From your thread, you could have dropped a knife off Hoover Dam, and the tip broke. Or, you could have tried some of Cliff Stamp's more intense testing methods. The companies are not all the same, in their approach to warranties and customer service. Give us some facts, man.
Cougar Allen
Buccaneer (ret.)
- Joined
- Oct 9, 1998
- Messages
- 75,836
A lot of knife companies have dead websites, or haven't updated their websites for a year or more, or have no website at all -- that says nothing about their warranty fullfillment. Websites are a low priority with many companies, that's all ... maybe that will change, eventually....
- Joined
- Jul 17, 1999
- Messages
- 285
The best warranty in the business is ours.
If your Cumberland Knives purchased merchandise becomes defective EVER and for any reason, within the business lifetime of Cumberland Knives, we will replace it for you free once. You send your damaged product to us, with proof of purchase, and we handle the manufacturer, while you are enjoying your replacement from us. In the event that a product fails, and has become a discontinued item, you will be provided with a close substitution after consulting you with a variety of options.
If your Cumberland Knives purchased merchandise becomes defective EVER and for any reason, within the business lifetime of Cumberland Knives, we will replace it for you free once. You send your damaged product to us, with proof of purchase, and we handle the manufacturer, while you are enjoying your replacement from us. In the event that a product fails, and has become a discontinued item, you will be provided with a close substitution after consulting you with a variety of options.
Thanks to all for the info. Bugs, i am not currently having any problems but always buying new knives so I was just wondering about any specific companies anyone has had trouble with. Now I will check out "The good, the bad,and the ugly"
Knifeman==>-----
Knifeman==>-----
The Magician
Illusionist
- Joined
- Jan 19, 2000
- Messages
- 1,580
Cumberland Knives ROCKS!!