Bad Service - U.S. Cavalry

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Blilious

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A while ago I bought a watch through the U.S. cavalry Catalog. It was the Swiss Luminox Navy Seals divers watch with tritium inserts.

At first I was quite happy with it, but approximately a year and a half after it was bought, while diving in the red sea, at a depth of no more then 30 m' I noticed the watch stopped working.

Well - for those of you who are not diving - this means EMERGENCY, stop dive and surface as fast as you safely can - for you may be stepping out of your dive plan - which can be dangerous and even lethal.

Of course we were diving as a team and we had other watches / diving devices at hand - but the principle remains the same.

When we were out of the water the watch "hissed" out all the water that were trapped inside, and the pressure caused the glass to break. And that was the end of this watch.

Anyway - I contacted U.S. Cavalry and sent the watch back - saying a diving watch claiming to be 660 ft safe (200 m') can't possibly fail like that at 100 ft.

They ignored my complaints and sent the watch back (S+H from Israel to the states isn't cheap) and said I must contact the Luminox US importer.

I did, and I got a very bald answer - as if I was not telling the truth and this couldn't have happened and that they were willing to fix the watch for a price that was close to its new price.

I was so disgusted with this approach, I didn't even bother answering them, and instead threw the watch to my drawer where it seats till today - reminding me not to do business with U.S. Cavalry who obviously don't want me to be happy with the products I purchase from them nor do they want my business.

Hope this wasn't too long to read.


 
Hello Blilious,

I work part time on the weekends at a retail business and the way retailers do business is usually pretty much the same from one retailer to another as far as returns, exchanges, and credits goes.

At first I was quite happy with it, but approximately a year and a half after it was bought,
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Most of the time it is only expected that the retailer would make ammends to a situation for exchange or return within a reasonable time frame such as 3-6 months or so. Usually if more time has transpired since a transaction with a retailer, then it would be the responsiblity of the manufacture after that. You have to deal with manufactures warranties at that point, a retailer shouldn't be responsible for an item they may sell or had sold when that much time has expired.

Just my opinion and knowledge of some retail experience I have. I would surely try the manufacture as long as it is still under warranty and usually they require a receipt as to proof of purchase.
I wouldn't put the blame on U.S. Cavalry, it's Luminox's responsibility at this point!

Hope this was of some type of help!
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Mark

P.S. The retailer only sells the items and advertizes them from the manufactures specs, if the item is defective or isn't true to the manufactures specs and that much time has gone by since original purchase, then the manufacture must deal with the complaint, shouldn't be the burden of the retailer, they didn't make it!
 
I just quit liking them about 2 years ago when their catalog went to crap, selling knock off knifes next to the real things and selling all of that trendy crap which then replaced the good stuff. I'm truly dissapointed in the catalog and in the company
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Not liking them because of

their catalog went to crap, selling knock off knifes next to the real things and selling all of that trendy crap which then replaced the good stuff.
Click to expand...

is one thing, but a retailer shouldn't be responsible for false advertized items from the manufactures specs or for defects, especially after a long period of time passes by since original purchase. That's the manufactures problem, not the retailer.

Yes, I too have noticed that U.S. Cavalry has added alot of junk and cheap imitations to their catalog which depresses me as well.

But, that wasn't the real point of this original thread topic.

Mark

 
Product warranties are generally provided by the manufacturer and not by the retailer, and when a product fails after some months or a year or two of use, it's (usually) faster and more efficient to ship it straight to the manufacturer, rather than going through the dealer. Two steps instead of four.

As a guy who has Luminox watches on his web page, I would be interested in learning more about their warranty service, by private e-mail.

And this thread belongs in the "Good, Bad, and Ugly" forum (click on Exchange, scroll down).


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- JKM
www.chaicutlery.com
AKTI Member # SA00001
 
I've never had problems with US CAV, but then again I don't buy much there anymore. Too bad, they were a GREAT store back in the late 70's when they had one shop next to Ft. Knox...

Blilious - I gotta ask -
I used to buy expensive watches for diving, and I used to count on a watch to stay within the tables. But why do it now? For less money than the luminox, you can get a pretty decent dive computer. These days, for me, a watch is just a back up timer.

BTW, I've had a Casio G-Shock that's been diving with me for over 7 years (100 meter water resistant). Never a problem. The deepest it's ever ben is 120 ft. though.
 
Yes - I too dive today with a diving computer and the watch is only a back up - and it's a G-Shock frogman (supposedly good for 200 M' deep) and has been diving with me for the last year or so.

As for the dealer - 10x for your opinion guys - but I wanted everybody to know both Luminox and US Cavalry basically told me to ****....

Which I did - and they will never see any more business from me or from my friends.

 
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