Some banks will reverse the payment if they see unfair or fradulent practice. Especially if there are laws about it in your country. Anything I order online I can return it within 14 days after receiving the item and get a full refund, even without a reason. Those laws only apply to online and telephone orders.The retailer should have checked the knife before shipping it, it is their fault. Insist. That last picture with the paper sliding between scale and tang is horrific. Did you pay with a credit card? Any chance to sort it out with your bank to help pushing them?
I have two Bark Rivers, expensive by my standards, and far from perfect in several ways.
I’d send it back.
I would be unhappy with uneven grinds like that. My OCD would be pinging like crazy.
In my opinion, if a business is allowed to skirt the fit and finish, they will keep doing it as long as people keep buying them.
That's actually my concern exactly.
I am afraid it will come back worse than it is, after all this trouble...
I noticed now too that one handle scale is separated from the steel at the blade side. I can fit a piece of paper underneath it. I don't know how much they can repair on this knife realistically, and I doubt they would replace it with a new one.
If the seller can't help you, I'd send it back to Bark River for some touch up grinding. I wouldn't worry much about the scratches unless they are deep.If it bugs you now, it always will. Every time you pick it up you’ll see the things that bother you and it’ll never be “right” in your eyes.
I’d send it to where I bought it and ask for an exchange.
I don't think so either. Send it back for a fix or replacement. Slight grind differences I can see, but this is not slight.
Some banks will reverse the payment if they see unfair or fradulent practice. Especially if there are laws about it in your country. Anything I order online I can return it within 14 days after receiving the item and get a full refund, even without a reason. Those laws only apply to online and telephone orders.
I'd be more worried that it is actually 3V...
Who's the retailer? Those who charge restocking fees are bad enough, but only giving store credit is a bit extreme.
Great!!!! I’m glad it finally worked out for you, but the retailer shouldn’t have given you the run around the way they did.Hey guys, just wanted to provide an update on this.
I reached out to the retailer one last time pointing them to this thread, and they came around and agreed to refund. I won't mention the retailer at this time, but as a lesson to us all, always check return policies when making a purchase.
Thanks so much to everybody for your valuable input! Very much appreciated.