- Joined
- Dec 28, 2002
- Messages
- 233
I recently purchased a Bark River Woodland, which I wanted Mike Stewart, the founder and head of the company, to take a look at. Not only had I used the knife, but had a rather nasty mishap with it, knocking it off my workbench onto the linoleum-covered cement floor of my basement. Naturally, it landed tip-first.
From the very get-go when I had emailed Mike about what I felt was a mostly cosmetic problem with the knife, he was very up front about things, commenting that this wasn't typical of their production, and that I'd probably gotten a "Monday knife."
I didn't feel justified in requesting a replacement or refund, and told Mike so when I sent the knife back for him to look at. But after examining it, he told me he'd like to send me a replacement, remarking that he didn't like the way the blade had been ground on my knife. He also stated that the damage to the tip -- even though due solely to my carelessness -- would be covered under Bark River's warranty!
But that's not all. In my reply to Mike, I asked him if I could pay to have them make a couple of modifications to my replacement knife, wishing to have the handle thinned down near the butt, and a lanyard hole drilled. Mike told me he'd be glad to thin the handle, no charge, and advised that new production Woodlands will all have a lanyard hole.
Needless to say, I'm very impressed with Bark River's customer service, and what seems to be their whole outlook on the knives the build, and the way they do business. After I receive my knife and have a chance to work with it some more, I'll try to post to the Knife Reviews & Testing forum with comments on the Woodland's design and performance. I think many would find this to be a terrific small hunter-skinner, or a very capable EDC/utility blade, which is what I intend to use it for. Excellent knife from an excellent company; you just can't beat that.
Dave
From the very get-go when I had emailed Mike about what I felt was a mostly cosmetic problem with the knife, he was very up front about things, commenting that this wasn't typical of their production, and that I'd probably gotten a "Monday knife."
I didn't feel justified in requesting a replacement or refund, and told Mike so when I sent the knife back for him to look at. But after examining it, he told me he'd like to send me a replacement, remarking that he didn't like the way the blade had been ground on my knife. He also stated that the damage to the tip -- even though due solely to my carelessness -- would be covered under Bark River's warranty!
But that's not all. In my reply to Mike, I asked him if I could pay to have them make a couple of modifications to my replacement knife, wishing to have the handle thinned down near the butt, and a lanyard hole drilled. Mike told me he'd be glad to thin the handle, no charge, and advised that new production Woodlands will all have a lanyard hole.
Needless to say, I'm very impressed with Bark River's customer service, and what seems to be their whole outlook on the knives the build, and the way they do business. After I receive my knife and have a chance to work with it some more, I'll try to post to the Knife Reviews & Testing forum with comments on the Woodland's design and performance. I think many would find this to be a terrific small hunter-skinner, or a very capable EDC/utility blade, which is what I intend to use it for. Excellent knife from an excellent company; you just can't beat that.
Dave