- Joined
- Sep 6, 2001
- Messages
- 657
You know, I recently had a situation with a very nice custom knife about 1.5-2 months ago. I'm glad I waited until I cooled down over the matter to post my experience.
For those of you who don't know me, my transactions between USN, Bladeforums, CPF, 1911forum, Glocktalk, etc. probably run in the hundreds. In all those transactions, I've had 2 problems: one super-picky "collector" who made compensatory demands in a trade (which I obliged at a loss), and the other problem as follows:
It was a gentleman's sized scale release, and I was referred the buyer (a newbie with little-to-no feedback) by a well-respected forumite here.
Anyway, based solely upon his referral and one other provided reference I sent him a knife valued over $850 in exchange for the buyer's knife and cash.
Short story, the buyer receives it and immediately emails he is not happy and the knife is defective. I inquire as to how he is opening it, explaining a downsized scale-release (a mechanical marvel in itself) requires a delicate touch and method to open*, but if he's not happy with it we can immediately exchange back, no questions asked. At this point, he "adds on" a few other complaints about blemishes on the ivory (mastadon) scales and an imperfection on the blade's edge**.
I sent him the knife via UPS 2nd Day, while his end of the deal was coming via UPS Ground (and had not even arrived at this point).
I request that he ship my knife back and I will "refuse shipment" of his UPS Ground package. End of story, right? Nope.
This is where it gets good, and where I lose my temper.
After a few days, I inquire again of the buyer if he's shipped my knife back, and basically he says "No, because I don't trust you." He says he bases this distrust on the fact that I sent him a defective knife**, and he's never heard of "refusing a shipment". WTF??!! Did this guy just fall off the turnip truck? He's got my knife in hand, and at this point I've received nothing from him as his stupid UPS Ground shipment is taking so fricking long. I repeat, he's got my knife and I've got nothing from him other than accusatory emails.
At this point I don't mince words, and I tell the buyer he's screwing himself if he doesn't send me back my knife ASAP (and was admittedly inclined towards the uncivil at this point). I also email the original forumite who referred this buyer to me (who it turns out has also seen the knife), and the only response I get from him is neutral--with his view that we're both being "childish". Great, no help there.
Eventually, I get the knife back. The buyer's UPS Ground shipment is refused (I never even opened his box, it just went directly back to the buyer).
In the end, I send the knife back to the manufacturer (just to prove a point), and inquire about the buyer's complaints. Manufacturer says the knife works exactly as designed, and that the scales are exactly as they were when it left his shop, and that he can discern no "blemishes" on the edge.
I email the buyer and the referral guy this information from the maker, and the response is basically: from buyer--"hey I told you I was a newbie", from referral guy--"keep me out of this".
The buyer in this story was username: Barry the Blade (both here and on USN I think), the referral guy will remain nameless (as promised by me).
Final Note: this knife was re-listed, and sold with multiple buy offers. The eventual buyer was pleased as punch with the knife and had no problems opening it after being instructed how.
* - confirmed by the maker
** - both non-existent upon later examination, and non-existent to the eventual buyer.
For those of you who don't know me, my transactions between USN, Bladeforums, CPF, 1911forum, Glocktalk, etc. probably run in the hundreds. In all those transactions, I've had 2 problems: one super-picky "collector" who made compensatory demands in a trade (which I obliged at a loss), and the other problem as follows:
It was a gentleman's sized scale release, and I was referred the buyer (a newbie with little-to-no feedback) by a well-respected forumite here.
Anyway, based solely upon his referral and one other provided reference I sent him a knife valued over $850 in exchange for the buyer's knife and cash.
Short story, the buyer receives it and immediately emails he is not happy and the knife is defective. I inquire as to how he is opening it, explaining a downsized scale-release (a mechanical marvel in itself) requires a delicate touch and method to open*, but if he's not happy with it we can immediately exchange back, no questions asked. At this point, he "adds on" a few other complaints about blemishes on the ivory (mastadon) scales and an imperfection on the blade's edge**.
I sent him the knife via UPS 2nd Day, while his end of the deal was coming via UPS Ground (and had not even arrived at this point).
I request that he ship my knife back and I will "refuse shipment" of his UPS Ground package. End of story, right? Nope.
This is where it gets good, and where I lose my temper.
After a few days, I inquire again of the buyer if he's shipped my knife back, and basically he says "No, because I don't trust you." He says he bases this distrust on the fact that I sent him a defective knife**, and he's never heard of "refusing a shipment". WTF??!! Did this guy just fall off the turnip truck? He's got my knife in hand, and at this point I've received nothing from him as his stupid UPS Ground shipment is taking so fricking long. I repeat, he's got my knife and I've got nothing from him other than accusatory emails.
At this point I don't mince words, and I tell the buyer he's screwing himself if he doesn't send me back my knife ASAP (and was admittedly inclined towards the uncivil at this point). I also email the original forumite who referred this buyer to me (who it turns out has also seen the knife), and the only response I get from him is neutral--with his view that we're both being "childish". Great, no help there.
Eventually, I get the knife back. The buyer's UPS Ground shipment is refused (I never even opened his box, it just went directly back to the buyer).
In the end, I send the knife back to the manufacturer (just to prove a point), and inquire about the buyer's complaints. Manufacturer says the knife works exactly as designed, and that the scales are exactly as they were when it left his shop, and that he can discern no "blemishes" on the edge.
I email the buyer and the referral guy this information from the maker, and the response is basically: from buyer--"hey I told you I was a newbie", from referral guy--"keep me out of this".
The buyer in this story was username: Barry the Blade (both here and on USN I think), the referral guy will remain nameless (as promised by me).
Final Note: this knife was re-listed, and sold with multiple buy offers. The eventual buyer was pleased as punch with the knife and had no problems opening it after being instructed how.
* - confirmed by the maker
** - both non-existent upon later examination, and non-existent to the eventual buyer.