Bad Baryonyx Knife Co.

[Unicorn161]

If something will take many months, that's usually fine as long as you let the person know.
I shouldn't order something that only says it's taking longer to get, then in my order tell you that I'm fine waiting 8 months, a year, 14 months, or whatever as long as you just let me have a wild assed guess and hear nothing other than the automatic, "order received email." Then I shouldn't have to send an email 6 months later asking for an update. Followed by another a week later because you can't be bothered to reply to your customers. Then after saying you're having problems getting the product because it's made in another country (and I get it, shit happens, no biggie it's not like I needed a machete right now for a once in a lifetime trip or something silly, it was just a useful and cool tool I wanted), I should hear something from you in less than another 4 months. I shouldn't be the one having to ask you every four months what the status update is just so you can keep giving some lame excuse. And when you do have it (you claim), it shouldn't take two more months just because you're having to sharpen the back edge unless you're a one person shop, and if so... SAY SO! I'm very reasonable, when you let me know what's going on. I won't bother you until a week or two after the estimated time passes.

If at the beginning he'd had just told me it would take a year I'd have been fine.

He's replied to me more times in a couple hours on this forum than he did in a freaking year when I was a paying customer!

 

[FortyTwoBlades]

If something will take many months, that's usually fine as long as you let the person know.
I shouldn't order something that only says it's taking longer to get, then in my order tell you that I'm fine waiting 8 months, a year, 14 months, or whatever as long as you just let me have a wild assed guess and hear nothing other than the automatic, "order received email." Then I shouldn't have to send an email 6 months later asking for an update. Followed by another a week later because you can't be bothered to reply to your customers. Then after saying you're having problems getting the product because it's made in another country (and I get it, shit happens, no biggie it's not like I needed a machete right now for a once in a lifetime trip or something silly, it was just a useful and cool tool I wanted), I should hear something from you in less than another 4 months. I shouldn't be the one having to ask you every four months what the status update is just so you can keep giving some lame excuse. And when you do have it (you claim), it shouldn't take two more months just because you're having to sharpen the back edge unless you're a one person shop, and if so... SAY SO! I'm very reasonable, when you let me know what's going on. I won't bother you until a week or two after the estimated time passes.

If at the beginning he'd had just told me it would take a year I'd have been fine.

He's replied to me more times in a couple hours on this forum than he did in a freaking year when I was a paying customer!

We only sell items we have in stock unless they are clearly labeled as preorders. When we offer preorders it's so that early adopters who don't mind the indeterminate wait can get a good deal for helping to fund the project and be first in line to receive the item before it's made available to the general market. I personally respond to all emails, and we have a clear disclaimer about the variable timeline of preorder purchases. You're now whining about a preorder from years back that had been a considerably longer process than we'd originally estimated because of the overwhelming popularity of the design and--specifically--the upgraded edge servicing option. These sorts of purchases should not be made unless you are willing to wait, and while the wait was longer than we'd originally forecast, we did fill every single order. We only have one grinder in the shop, and having to do additional grinding work on roughly 90% of the preorders meant we had a pile of hundreds of blades to grind on a single machine, creating a fulfillment chokepoint that took a lot more time than we'd hoped to clear, and ever since then we've not offered additional servicing work on preorder items to prevent that sort of hangup.

You are now raising this post years later like the post you made years later earlier whining about problems with a definition you had entirely imagined. Whatever is going on in your life right now that's causing you this much distress, it isn't us, and I hope you find peace, because this behavior is worrisome. We have thousands of satisfied customers, and we've always done our level best to leave them satisfied. If this is how you behave when asked to reread a decade-old post a few times because you misunderstood it, we do not want you as a customer, and I wish you the best finding your tools elsewhere.

Edit to add, for those interested in seeing the exchange of words that seemingly set this gentleman off, his initial reply may be viewed here, and the conversation that follows.

 

[Rupestris]

The OP reads like he’s still waiting. The reply reads like this happened years ago and he received the item he ordered.

Did the item get delivered or is he still waiting?

Just looking for clarification.

 

[FortyTwoBlades]

The OP reads like he’s still waiting. The reply reads like this happened years ago and he received the item he ordered.

Did the item get delivered or is he still waiting?

Just looking for clarification.

I'm uncertain which customer he is, but we filled ALL preorders for the first run of the Kingfisher Machete, which is the product in question. It just took longer than we'd originally anticipated due to the logjam of the massive amount of additional sharpening work customers collectively requested. And if it took me a week to originally reply to his first inquiry it's likely that his message was incorrectly sent to my spam folder at first. I usually respond to emails within hours, not a week, even when things are at their most hectic. That first run was back in, like, 2018-2019-ish if I remember right. This was years ago. The subsequent runs of Kingfisher Machetes we didn't offer Special Grade work on to prevent that very issue. We also sent out periodic messages to our mailing list at the time to keep them as updated as possible whenever estimated delivery time had shifted, and had an estimated date of receipt from the manufacturer posted on the item page at the time.

Edit to add: Doing a little sleuthing and it appears MOST likely to have been Order #9316, placed 5/16/2020 and last communication 5/24/2021 at which point he was notified that he was #26 in the remaining queue. No further response was received at the time. I can't find the exact day that the order was fulfilled since it was through our old website and we no longer have access to those records, but it would have been shortly after that.

 

[Steven65]

I'm uncertain which customer he is, but we filled ALL preorders for the first run of the Kingfisher Machete, which is the product in question. It just took longer than we'd originally anticipated due to the logjam of the massive amount of additional sharpening work customers collectively requested. And if it took me a week to originally reply to his first inquiry it's likely that his message was incorrectly sent to my spam folder at first. I usually respond to emails within hours, not a week, even when things are at their most hectic. That first run was back in, like, 2018-2019-ish if I remember right. This was years ago. The subsequent runs of Kingfisher Machetes we didn't offer Special Grade work on to prevent that very issue. We also sent out periodic messages to our mailing list at the time to keep them as updated as possible whenever estimated delivery time had shifted, and had an estimated date of receipt from the manufacturer posted on the item page at the time.

Edit to add: Doing a little sleuthing and it appears MOST likely to have been Order #9316, placed 5/16/2020 and last communication 5/24/2021 at which point he was notified that he was #26 in the remaining queue. No further response was received at the time. I can't find the exact day that the order was fulfilled since it was through our old website and we no longer have access to those records, but it would have been shortly after that.

So just to confirm he paid you for this order, you shipped him his order in or around 2021 and that concluded your transaction?

You heard nothing more from him until the scabbard thread?

 

[FortyTwoBlades]

So just to confirm he paid you for this order, you shipped him his order in or around 2021 and that concluded your transaction?

You heard nothing more from him until the scabbard thread?

Correct. I didn't even know it was him in that thread and thought it was someone with whom I'd had no interaction at all. And all of our communications prior to this were perfectly friendly and polite. This sudden turn is surprising, and appears not to have any basis in anything other than having been chided for not reading a post in a necro-thread well enough. If the matter calls for it I can redact any identifying information from the email chain and post them here. This is all presuming, of course, that I found the correct order info, but it's clear from the nature of his complaint that it's regarding a Kingfisher Machete preorder, and there are only about 30-ish Kingfisher Machete orders in my records that are from Washington, the state this account claims to be in. Of those orders only some were from the period when Special Grade work was still being offered on preorders, and narrowing it down from there, that order is the only one that has an email chain that seems to match the description here. But if it was, indeed, that order, it was fulfilled in 2021 and I never heard from that individual in any way hence until just yesterday.

 

[Steven65]

Correct. I didn't even know it was him in that thread and thought it was someone with whom I'd had no interaction at all. And all of our communications prior to this were perfectly friendly and polite. This sudden turn is surprising, and appears not to have any basis in anything other than having been chided for not reading a post in a necro-thread well enough. If the matter calls for it I can redact any identifying information from the email chain and post them here.

That's well out of order.

To post a bad review of your company based on a transaction that happened over four years ago is ridiculous!

He ordered an item in 2020, it was shipped in '21 and he now appears here to complain about the waiting time in late 2025?? It makes no sense........

You should ask the mods to remove the "BAD" thread marker and close this thread. Clearly it's a totally baseless attack.

 

[FortyTwoBlades]

I reported it earlier, and we'll see if anything is done. However, I'm also fine with this fellow hoisting himself by his own petard in public, and so if it remains it shan't bother me any.

 

[Rupestris]

As if 2020 wasn’t a global sh*t show and no one had their supply chain, shipping, and every other aspect of their life disrupted.

Thanks for the clarification FortyTwoBlades .

 

[knarfeng]

I reported it earlier, and we'll see if anything is done. However, I'm also fine with this fellow hoisting himself by his own petard in public, and so if it remains it shan't bother me any.

I think he has thoroughly hoisted himself.
No one who reads this thread should have any negative view of your business.

Thread closed.