Do you recall who answered your email? I have exchanged email with a person from that company named Irving Miller, who I believe is the owner. He seemed pretty responsive. Maybe you got a customer service person who only knows the answers to a few common questions?
I don't have any information on the product that you mentioned, but I have bought from them before. They sell some cheesy novelty items, but they also have some good quality stuff. I bought a 16" ASP baton about 3 years ago and also get a yearly replacement can of Fox OC from them. I was a little hesitant to order from them initially, since their web site is kind of goofy. FWIW, they have always delivered my order quickly and completely, with no problems so far.