Jerry Busse,
To begin, I have had nothing but trouble dealing with your company. You refused to answer my many e-mails or return my calls concerning, at the time, the long overdue delivery of the knives that had been ordered. Your customer service has been virtually non existent. I was only able to speak with someone ONCE who said that the knives were ready to ship but that they were waiting for one of the sheaths. I was told they would be shipped on the following monday... the conversation took place on a friday. 2 weeks later the knives came...Mr. Busse, I received these knives without any packing material & the Steel Heart was not even in it's sheath! I obviously called to comment but as usual I got no answer. What promted me to have these knives professionally analized & evaluted is that they appeared to be POWDER COATED (they are), not ceramic coated. I also was informed that the steel used was A2, which is a great steel but that was not what was ordered for the Steel Heart, INFI was what was ordered. I am not here posting to destroy your name or your company but that you need to speak the truth about the products & services offered by your company. I would assume you are NOW taking the many complaints of others VERY seriously for to refuse to do so will only bring about a loss in sales & will only serve to damage your company's name. There is more that I could say but I believe I have made my point. I have been advised to not identify myself to you...I believe you know why. I personally do not believe you when you say you will buy back the knives but if you are sincere, then tell me as to how you wish to go about returning my money. These knives are in perfect unused condition. I will not speak with you nor any of your staff regarding this for I know that will get me nowhere. I await your instructions as to how you willing to approach this.
Moderators...this should not be considered "flame material"...for it is not. I am simply responding to Mr. Busse's post.
Thank you