I just wnated to come back to this thread to add in my "Thank-You" to Roger for his timely dealing with my order.
As I stated earlier in this thread, I had ordered a CRKT Urban Shark for my wife's Godfather. I also added in a large 8oz. bottle of Tuf-Glide (TG) for myself.
The knife was in stock but the TG was expected in the next day. Roger immediately confirmed the order and told me of the situation and that he would get in the TG the next day & ship right away.
Unfortunately, his supplier did not ship the TG to him.
So what does Roger do?
He immediately (again) notifies me of the situation and offers to send the knife now & the TG when it comes in. My response was to tell him that the knife was a Xmas gift and the TG was only for me & to feel free to ship the knife now.
He responded once again and indicated that is what he would do.
So, a few days go by and I'm wondering why the knife hasn't arrived yet. Then I get an email (from UPS) telling me that it will arive four days from then. That was OK with me since it would be before Xmas.
Soooo, the moral of this story is.....Roger made the decision (on his own) to hold the knife back & wait for his next delivery of TG so that he could make good on the original order as placed.
Note-This is a good thing!!!
Soooooooo, today both the knife & the TG arrived & before XMas.
I guess what I have been trying to say here is this:
Roger goes (at least in my case) way beyond what others do to completely satisfy his customer.
How many others would have notifed & kept you informed all the way like he did???
My guess would be not too many.
Take what is said here on this thread as the truth. Look him up if you are looking for more than a knife, if you're looking for great customer service!!!
--The Raptor--
[This message has been edited by Raptor (edited 12-22-2000).]