Before I send it in to Spyderco Customer Service

Nikkogi said:
I'm well aware that Spyderco is a small company. I'm not saying their customer service is bad by any means Many knife companies are small and they have great customer service as well. My knife is coming tomorrow and we'll see what happens:)
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Nikkogi said:
Spyderco's warranty is very slow in my opinion. The gentlemen I talked to on the phone said he answers the calls and does the repairs. I sent a Para2 out March 4 and still nothing!
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I would say that's actually very, very quick turnaround, since that includes shipping both ways, which could be as much as 4-5 business days depending on where you are and how it was shipped. :confused:
 
I'm all set with Charlynn - I'll be shipping it off to Spyderco Service tomorrow. I should have her back in 2-3 weeks :D
 
Interesting, I sent my Para 2 in 5 weeks ago today, still no word from Customer Service.

I emailed them 3 or 4 times and still nothing, fairly disappointing, I'll be calling tomorrow.
 
FunkMasterFlex said:
Interesting, I sent my Para 2 in 5 weeks ago today, still no word from Customer Service.

I emailed them 3 or 4 times and still nothing, fairly disappointing, I'll be calling tomorrow.
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Don't bother, they sent that knife to me 4 weeks ago. I centered the blade and fixed the comp lock as well as the pivot thing within about 10 minutes. I love this thing ;) lolz
 
I looked her over more yesterday and the vertical movement is only when I move the blade downward onto the lockbar. There is zero play with upward force on the blade aganist the blade stop pin.

Can I assume this would stuill be considered vertical play as I think it is?

I don't want to send it in for nothing . . . I'm just pinching the blade between my thumb and index finger with my weak hand (left) while gripping the handle with my strong hand (right) so the force is not that much but all the movement is toward the lockbar only.
 
Don't send it in man, I'm pissed that I've had to wait this long. I had the same issue and honestly it's not all that bad, but it can really eat away at you, you know?
 
If you do end up sending it in they will treat you right. I have sent in a waved endura and a gb to them, both with lock up issues and was sent a replacement both times. Turn around did take right around a month each time, but in the end every thing was perfect. I don't mind waiting on them, they are a small company but an honest one above all else.
 
I've had experience with Charlynn and the team and they are rock soild for my so far. I have no worries at all ;)

2k3gti18t said:
If you do end up sending it in they will treat you right. I have sent in a waved endura and a gb to them, both with lock up issues and was sent a replacement both times. Turn around did take right around a month each time, but in the end every thing was perfect. I don't mind waiting on them, they are a small company but an honest one above all else.
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Just send it in because otherwise it will keep bothering you and be there in the back of your mind.
 
Reeek said:
I looked her over more yesterday and the vertical movement is only when I move the blade downward onto the lockbar. There is zero play with upward force on the blade aganist the blade stop pin.

Can I assume this would stuill be considered vertical play as I think it is?

I don't want to send it in for nothing . . . I'm just pinching the blade between my thumb and index finger with my weak hand (left) while gripping the handle with my strong hand (right) so the force is not that much but all the movement is toward the lockbar only.
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Not sure what you're saying.

You open the knife. At that point, if you put upward pressure on the blade it does not move but if you put downward pressure it does. Now, after you've moved the blade downward, will it move upward again, or is it now solid in both directions?

If it will move up after moving down, you have vertical play. It won't move up at first, because it's already all the way up against the pin. If it won't move up after moving down, it would sound more like a minor break in issue to me.
 
Deacon,

I open the knife, hold it edge down in my right hand, pinch the blade with my left hand about 3/4's to the tip and excert downward pressure and it moves downward and I can go up and down with it. It just tops out on the stop pin but because of the downward play I can rock it up and down.

Rick

The Deacon said:
Not sure what you're saying.

You open the knife. At that point, if you put upward pressure on the blade it does not move but if you put downward pressure it does. Now, after you've moved the blade downward, will it move upward again, or is it now solid in both directions?

If it will move up after moving down, you have vertical play. It won't move up at first, because it's already all the way up against the pin. If it won't move up after moving down, it would sound more like a minor break in issue to me.
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Reeek said:
Deacon,

I open the knife, hold it edge down in my right hand, pinch the blade with my left hand about 3/4's to the tip and excert downward pressure and it moves downward and I can go up and down with it. It just tops out on the stop pin but because of the downward play I can rock it up and down.

Rick
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Ok, then it has vertical play. Don't know enough about compression lock knives to know whether Spyderco considers "some" play acceptable or not but, IMHO, your best course of action would be to send it to them for evaluation.
 
Reeek, I just checked some of my compression lock knives (Superhawk, Superleaf, Para1 d2, Para1 S30V SE, Para2) and none of them have that play you describe with the lock engaged. Also, I have rearly lock up on all these knives, no wobble in any direction when the lock is engaged.
 
I've got maybe half a dozen CLs and none have vertical play, but I think it has come up pretty frequently in discussions here, which suggests that it is not uncommon. I'd call Spyderco and ask?
 
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