Benchmade 710 Issue

Anyone remember the thread posted a while back where the guy let everyone talk him into disassembling his mini grip and wound up with a baggy full of knife parts because he couldn't put it back together.
 
I agree that disassembling your knife really isn't the best first course of action.

Beyond adjusting some screws or replacing a spring that popped out there really isn't much you can do to fix a "real" problem or issue anyway.

Unless you have the skill, tools and replacement parts like screws, washers and springs on hand, best to send it in and let the professionals do it. Benchmades customer service is second to none and they will take care of you.

I get curiosity and people can do what they want with their knives but I think you run a greater risk of creating a new problem, one that didn't exist before an attempted fix or making it worse then actually fixing anything. Not to mention possibly voiding your warranty.

They have an entire department dedicated to warranty / repair. Best to let them do it. Not to mention when you send a knife in they usually do more then just what it was sent in for. clean, lubricate, will replace the clip and screws. It really is full service.
 
Sounds like stop pin not cinched down right, I've run standoffs 25 mil oversize (on purpose) and never had a bladeplay issue.
 
ryxlyx said:
Sounds like stop pin not cinched down right, I've run standoffs 25 mil oversize (on purpose) and never had a bladeplay issue.
Click to expand...

What is 25 mil?
Is that .000025" or 25mm = .98425"?
One is really really small and one is really really big.
 
evanPGH said:
My take on that is unless you don't know what you're doing and the knife is totally f'd when you send it in, there's no way they can prove it. YMMV
Click to expand...

Companies can tell, they have high magnification viewers among other tools.
 
RevDevil said:
Companies can tell, they have high magnification viewers among other tools.
Click to expand...

Benchmade seems to only care if you break something while taking it apart. I've sent knives back to them that I had taken apart and they didn't care at all.

RevDevil is right about companies being able to tell though. HK will examine any gun sent back to them and if they find tooling marks that aren't theirs they will void the warranty.
 
Thank you all for the advice! I fully intend to call BM on Monday to try to straighten this whole thing out. I might add that while BM kinda screwed me on this job, they did a stellar job on my uncentered and wobbly-as-heck M4 Mini Grip. They even gave me a 30% coupon because they couldn't replace the slightly scuffed up blade (not that I cared that much). Pretty darn good service...although their out-of-box quality could use some work.

cncpro11 said:
And take a chance of voiding the warranty, because that always helps.....
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Believe me: I have 0 intention of taking down my 710. On top of it voiding the warranty, its a pain to get back together. I once did disassembled a Mini Grip and spent 3 hours straight trying to get it back together...since that day I have sworn to never take down another Axis Lock knife. I'm going to let the pros handle this one.
 
The 710 is pretty easy as long as the axis studs aren't frozen in place. They're the only tricky part to work with on the 710.
 
It's standard teminology, you'll see plastic films being sold that way, a 6 mil sheet of poly is 6 thousanths of an inch, it gets thrown around in auto service and some machine work too. I imagine it's fallen by the wayside here due to more people using metric and trying to avoid the confusion.
 
Hey PaulTR,
I work customer service for Benchmade. I am sorry to hear that you knife cam back to you with the blade play in it. I always go dor the easy fix first, so I think you were on the right track trying to adjust the pivot. Often that will correct it. All of our adjustments on knives sent for service are hand adjusted and often this will corect the kind of side to side play your describing. There is kind of a "sweet spot" where it will not be too tight as to inhibit the motion of the blade and not so loose that it causes the kind of play you are talking about.

I would say that if those basic adjustments are not fixing the play, it should probably come back into us as you may be looking at an internal issue. I understand this is not the popular answer as you just got your knife back, but we can't fix it from there.

If you want to email me back with your Name and Address I can send you a UPS label and we will get that corrected as soon as possible.
The 710 is one of my favorite knives and generally my EDC. I am sure that once we get everything doing what it should be on there that you will develope a similarly colse relationship with yours.

Benchmade Knife Company
Customer Service
Nolan C. Kidwell
800-800-7427
nkidwell@benchmade.com
 
^^^ There you go, customer service that's second to none!

Thanks for chiming in Nolan! .
 
Wow, and that's some amazing customer service! Way to go BM!

That's the kind of after the sale service that keeps companies in business and customers coming back.

RE
 
GOLIATH 72 said:
Hey PaulTR,
I work customer service . r Benchmade. I am sorry to hear that you knife cam back to yo. with the blade play in it. I always go dor the easy fix first, so I think you were on the right track trying to adjust the pivot. Often that will correct it. All of our adjustments on knives sent for service are hand adjusted and often this will corect the kind of side to side play your describing. There is kind of a "sweet spot" where it will not be too tight as to inhibit the motion of the blade and not so loose that it causes the kind of play you are talking about.

I would say that if those basic adjustments are not fixing the play, it should probably come back into us as you may be looking at an internal issue. I understand this is not the popular answer as you just got your knife back, but we can't fix it from there.

If you want to email me back with your Name and Address I can send you a UPS label and we will get that corrected as soon as possible.
The 710 is one of my favorite knives and generally my EDC. I am sure that once we get everything doing what it should be on there that you will develope a similarly colse relationship with yours.

Benchmade Knife Company
Customer Service
Nolan C. Kidwell
800-800-7427
nkidwell@benchmade.com
Click to expand...

Welcome to the forums Nolan. I spoke to you the other day on the phone You're good at what you do buddy. benchmade has excellent CS.
 
GOLIATH 72 said:
Hey PaulTR,
I work customer service for Benchmade. I am sorry to hear that you knife cam back to you with the blade play in it. I always go dor the easy fix first, so I think you were on the right track trying to adjust the pivot. Often that will correct it. All of our adjustments on knives sent for service are hand adjusted and often this will corect the kind of side to side play your describing. There is kind of a "sweet spot" where it will not be too tight as to inhibit the motion of the blade and not so loose that it causes the kind of play you are talking about.

I would say that if those basic adjustments are not fixing the play, it should probably come back into us as you may be looking at an internal issue. I understand this is not the popular answer as you just got your knife back, but we can't fix it from there.

If you want to email me back with your Name and Address I can send you a UPS label and we will get that corrected as soon as possible.
The 710 is one of my favorite knives and generally my EDC. I am sure that once we get everything doing what it should be on there that you will develope a similarly colse relationship with yours.

Benchmade Knife Company
Customer Service
Nolan C. Kidwell
800-800-7427
nkidwell@benchmade.com
Click to expand...

Good to see you here Nolan, WELCOME! (This guy's among the very best Benchmade has to offer...trust him for both advice and his partnership...!) :thumbup:
 
UPDATE.

I just got my knife back from Benchmade and now that I have my blade back I think I'll recount my experience with Benchmade customer service:

The day Mr. Kidwell posted his contact info on this thread I decided to take Benchmade up on their offer to send my 710 back in. I called up their office and within 2 rings of the phone I was in contact with customer service. They transferred me directly to Mr. Kidwell, who, I can say without hesitation, is the best customer service rep I have ever dealt with...and believe me: I work in customer service...I know a good rep when I hear or see one. Mr. Kidwell was very apologetic and incredibly helpful about the situation; he sent me an email with a priority 2-day UPS code (all paid for) to send my knife back. We chatted about D2's rust resistance, knife care, his custom 710 collection (which made me green with envy), and how to become a BM Authorized reseller (my best friend's family is considering opening a sports store); the man knew his stuff and is definitely a knife enthusiast and not merely a paid robot to spout the company-catch phrases and slogans. The next day I sent the knife out, reassured, but still a tiny bit nervous Benchmade would deliver.

Fast forward roughly 2 weeks, and my 710 has arrived. I opened the box with some trepidation, but I had nothing to worry about whatsoever: my beautiful 710 now has a new stop pin, absolutely zero bladeplay, perfectly centered blade, fully cleaned, and is full oiled-up and ready for business. In fact, it feels smoother and better than when I first got it.

I have never seen customer service like this from any company, knife company or otherwise. Simply put, I had a problem and they fixed it. Thank you all for your support here in the forums and thank you Benchmade for doing such an outstanding job!

P.S. Psst! Benchmade! Get Mr. Kidwell an award or a pizza or something...the man has earned it :thumbup:
 
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