Benchmade and customer disdain

Joined
Jul 24, 1999
Messages
198


(1) I refuse to believe the manufacture of left-handed AFCK's has brought the company to its knees. Short of that, there is no excuse for discontinued production. (More likely, their production line has more profitable items to make - such as automatics.)

(2) This move is consistent with the decline in Benchmade QC and disdain for giving the customer the very best possible. If that were the case, we would have more M2 products (Why don't we, because M2 is a bit harder to manufacture.) Thankfully Benchmade hasn't switched to 420 - after all, 80% of their customers wouldn't know the difference(of course, the 20% who do know buy 80% of their products).

Other hungry companies such as Columbia River are improving their products at a time when Benchmade is letting the QC slip on theirs - dullish blades, so-so liner alignment, G-10 quality, etc... Maybe I need to re-evaluate just who my favorite knife company is? Right Sal?
 
Les and I traded about 20 emails a couple of weeks back. In one of them we were discussing left handed knives. The fact is that it is a drain on their resources. I agree, and sometimes making left handed knives is not the right thing to do when you are so far behind in the production of your regular product line.

It is a temporary thing until Benchmade can catch up on their regular production. Keep in mind there are a BUNCH of left handed Benchmades currently in the pipeline.

Let me know which ones you want and I will find them for you. You won't be able to get left handed versions of the newer products for a good while.

Les is implemmenting many plans to address the very issues you brought up. Hopefully we will see the fruits of these soon.

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Best Regards,
Mike Turber
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Columbia River was mentioned favorably above, but haven't noticed any left-handed models in their line either, though there are plenty of ambidextrous thumb studs.

Chris Reeve still does mirror-image Sebenzas, but Chris Reeve gets top dollar for being a top-notch service-oriented shop.

Ambidextrous mechanisms and reversable clips are the wave of the future. Separate mirror-image SKUs to keep in inventory are not.


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- JKM
www.chaicutlery.com
AKTI Member # SA00001
 
Benchmade is a production manufacturing company. Consider, for example, just the task of drilling and tapping the three holes in the liner for the screws to hold the pocket clip.

For a custom maker or a small-scale manufacturer such as Chris Reeve, this is very simple. You just drill and tap the other piece.

At a larger-scale manufacturer such as Benchmade, this drilling and tapping is done by an automated CNC machine. To change from right- to left-hand style, that machine must be taken out of service, the fixture on the machine that holds the piece must be changed (and this does mean that Benchmade must have two expensive, custom-made fixtures for this machine, one for left- and one for right-hand style), the machine must be reprogrammed (and this does mean that Benchmade must develope two programs for this machine, one for left- and one for right-hand style), then everything has to be calibrated and aligned and the machine has to be checked to be sure that everything is working properly before production pieces are run.

I'll bet it takes a skilled technician four hours to do all of this work. To switch back, the process has to be repeated. So, to run a small batch of lefties means loosing eight hours of production time (a whole day) on that machine and it means paying a skilled technician for a day's work on that machine. And this is just one machine for one operation.

Changing things in a _semi-automated_ manufacturing _process_ is not easy. When a company transitions to a more formal, more controlled _manufacturing process_, they knowingly give up some versatility in order to better control the quality of their products. As manufacturing volumes increase, that tradeoff is necessary.

I would not be surprised if I own more Benchmade knives than any other retail customer on this forum. I have only once been disappointed with one (an AFCK that didn't quite stay locked) and Benchmade replaced that knife instantly when I ran it by the factory.

I've seen a few real lemons from CRKT. Remember, CRKT doesn't make anything. I drive by their offices several times per week (it's on my way to the Gym) and I can assure you that there's no manufacturing in there. They import everything. So, they have no control over thier manufacturing processes and they have absolutely no ability to set up for any special mod or variation on their product even if they want to.



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Chuck
Balisongs -- because it don't mean a thing if it ain't got that swing!
http://www.4cs.net/~gollnick
 
Points taken and sincere thanks, but the QC and lefty moves are backward, not forward, steps for the Company. (Also, the EDI Genesis has had an ambidexterous clip for two years.)

No flame intended, but if there are tons of lefties in inventory, how come I can't buy one - I called four internet/ Blade magazine advertisers asking for a large left handed AFCK - none in stock and "hard to get."

More importantly, what about QC (my earlier Benchmade's are better made than my later ones). Is the Company facing some issues now - is their production line overwhelmed?

Warm regards,

akula57
Thanks :-)
 
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