Benchmade customer service is outstanding

[philwar]

Here's an email correspondence between Benchmade CS and me:

Hi,

I misplaced the clip and screws for my 760 Lfti. Can you please tell me how I go about aquiring new ones?

My address is:
Daniel Belinfante
<etc>

Hello Danny,

Thank you for contacting Benchmade Knife Company!

I would be happy to send you out a new clip set for your knife. You should receive them in approximately 2 weeks. Please let me know if there is anything else that I can help you with.

Thank you,

Miss Tye Williams
Benchmade Customer Service
300 Beavercreek Rd
Oregon City, OR 97045

P: 800-800-7427 X:116
F: 503-496-1896

This response came within 24 hours. They're sending me new ones, all the way from Oregon. For free. Even if it's my own damn fault.

Also, unrelated to this, they're repairing my Alias 1 (broken blade) for only $25, + 5$ eek return shipping.
I always liked Benchmade a lot for their knives, but their customer service is outstanding! :thumbup:

 

[theobetts]

Good to hear, I just sent two knives off to them.

 

[JDieseljoe69]

I sent a Bradley Alias to them for warranty and with shipping it out, them fixing the knife and then return shipping it took 2 weeks overall. I was impressed with that. The knife came back as good as new. They really did a great job.