Benchmade Customer Service Is Pretty Awesome

Czechnologist

Czechnologist

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Quick story. My wife took it upon herself to buy me a new knife for my birthday back in October. She isn't the most informed buyer in the world but, she ended up getting a Benchmade 580 and I love it. It's a workhorse. I had never previously owned a Benchmade but, after a recent experience with their customer service I'll probably buy more.

A couple of days after I got it, I had it in my pocket while half-laying/half-sitting on the sofa watching TV. When I got up, the pocket clip snagged on the cushion and I bent the living crap out of it. No big deal, right, stuff happens. Took off the bent clip and called Benchmade to order another one. I want to say that the agent I spoke with was named, 'Jennifer' and she offered to send a new deep pocket carry clip in both black and silver at no charge to me whatsoever. That's what I call standing behind your product. I think it says a lot when you're willing to pay for your customer's bonehead mistakes.

And I think the clip is much cooler-looking than the one it came with, too.
 
I had amazing customer support from Benchmade, and for an overseas customer that means an awful lot. They have earned the loyalty of this particular customer, I can tell you. :thumbsup::thumbsup::thumbsup:
 
I sent Benchmade a disassembled knife in a zip-lock bag that I had received in trade. I told them that I was not the original owner and that I expected to be charged for their service. They returned it in perfect operating condition including some parts that were originally missing. Included in the package was a zero invoice.
 
Has anyone sent in a Benchmade with vertical play to get it fixed, and what was your experience?

For some reason, if you select the coated liners in their customizer,0 they also coat the stop pin. After a few hundred openings the coating wears through and it developed vertical play. Very annoying, why coat that pin?
 
They have a very well deserved and hard earned reputation for excellent CS.

Same thing happened to me with a pocket clip. They sent a new one, no problemo.
For what it's worth, Spyderco did the same thing for me once as well.
Both are great companies.
 
Same here, sent my presdio in with a broken omega spring, they sent it back with all new screws, lubed, extra clip and a nice re ground edge!:eek: This is not the first time I have used their Lifesharp service, every time excellent customer service.:)
 
I started buying from them back when they were Pacific Cutlery. I've only needed their CS a few times in the years since then, but every time has been 100% positive. AFAIC, Benchmade's CS is the gold standard that I measure everyone else against.
 
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