I sent my 710HS to Benchmade on July 9. An Omega spring for the Axis lock was broken, and the tip was rounded from use (not to mention my super-secret Sharpmaker technique). I asked that the tip be reground while it was there for the new spring.
The knife came back today, July 18.
I didn't think to include any money for shipping, but it was sent back by UPS 2nd day air.
The spring was replaced, the edge nicely sharpened, the tip perfect-alot better job than I would have done on it.
Based on prior experience, I had put a note with the knife asking them NOT to replace the blade, since it has a BC/chromium coating, and I wanted the same knife back.
Last time I sent a beat up old knife to BM to have the lock checked out (mini-AFCK) they sent me a brand new knife.
Like the title says...OUTSTANDING.
The knife came back today, July 18.
I didn't think to include any money for shipping, but it was sent back by UPS 2nd day air.
The spring was replaced, the edge nicely sharpened, the tip perfect-alot better job than I would have done on it.
Based on prior experience, I had put a note with the knife asking them NOT to replace the blade, since it has a BC/chromium coating, and I wanted the same knife back.
Last time I sent a beat up old knife to BM to have the lock checked out (mini-AFCK) they sent me a brand new knife.
Like the title says...OUTSTANDING.