Received a brand new 940-1 on Saturday, 4/26/2014. Unfortunately, the blade was way to one side, blade grind uneven and not sharp at all. That same day I shipped it Benchmade and they received it on Monday, 4/28/2014. On Tuesday, 4/29/2014 I contacted them on status and when I should expect it back. On 4/30/2014 I got a notification from the carrier that the knife is on its way back. Received it on 5/2/2014.
That was a very fast turnaround! Also, they pretty much fixed the centering, there's no blade play and sharpened the blade nicely. The grind is still a little uneven.
Overall, very satisfied with their CS, turnaround time and quality of repair.
PS: Of course, no excuse for letting a knife like that out of the factory. Certainly, their QC needs work.
That was a very fast turnaround! Also, they pretty much fixed the centering, there's no blade play and sharpened the blade nicely. The grind is still a little uneven.
Overall, very satisfied with their CS, turnaround time and quality of repair.
PS: Of course, no excuse for letting a knife like that out of the factory. Certainly, their QC needs work.
