- Joined
- Nov 15, 2006
- Messages
- 4,837
Howdy folks
I just wanted to tell you all about my experience with Benchmade customer service.
Back at the end of August I sent in an old ATS-34 Benchmade Stryker tanto with a broken tip. I bought it used here on the forum. I sent the knife in with the order form properly filled out and my credit card info. I don't recall which blade I wanted on it, but they called me about a week later asking if it was alright to put a 154cm satin blade on the knife ( I may have asked for an ATS-34 blade which I don't believe is produced anymore). I said yes, the lady I talked to was very nice and seemed to know what she was doing. Everything should have been hunky dory.
Fast forward a month, I sent Benchmade an Email asking about my knife. No response.
I have a lot of other stuff going on and generally I trust Benchmade, so I wait patiently.
So another month goes by, I send another email. Nothing. At this point my biggest concern is that my knife was lost in the mail when they returned it.
Today I called customer service and talked to a gentleman named Allen. He saw that my knife was still in the box on a shelf in the shop. Apparently the lady I had talked to (who no longer works for Benchmade) failed to mention to the folks in the shop that I gave them to go ahead on a satin 154cm blade. So the knife never got worked on.
I should have the knife in about a week.
I really can't say that I'm terribly upset about this, but I would have appreciated if Benchmade would have checked in with me again. My knife must have just fallen through the cracks when the aforementioned lady was canned.
The moral of the story, when dealing with customer service call often.
-Chris
I just wanted to tell you all about my experience with Benchmade customer service.
Back at the end of August I sent in an old ATS-34 Benchmade Stryker tanto with a broken tip. I bought it used here on the forum. I sent the knife in with the order form properly filled out and my credit card info. I don't recall which blade I wanted on it, but they called me about a week later asking if it was alright to put a 154cm satin blade on the knife ( I may have asked for an ATS-34 blade which I don't believe is produced anymore). I said yes, the lady I talked to was very nice and seemed to know what she was doing. Everything should have been hunky dory.
Fast forward a month, I sent Benchmade an Email asking about my knife. No response.
I have a lot of other stuff going on and generally I trust Benchmade, so I wait patiently.
So another month goes by, I send another email. Nothing. At this point my biggest concern is that my knife was lost in the mail when they returned it.
Today I called customer service and talked to a gentleman named Allen. He saw that my knife was still in the box on a shelf in the shop. Apparently the lady I had talked to (who no longer works for Benchmade) failed to mention to the folks in the shop that I gave them to go ahead on a satin 154cm blade. So the knife never got worked on.
I should have the knife in about a week.
I really can't say that I'm terribly upset about this, but I would have appreciated if Benchmade would have checked in with me again. My knife must have just fallen through the cracks when the aforementioned lady was canned.
The moral of the story, when dealing with customer service call often.
-Chris
