Got the new 560bk-1 superfreek last week and it comes with that terrible non-deep carry clip that not even tight enough to touch the g10.
I submitted the part request form as usual fr a deep carry clip, and the customer service replied back with a copy and paste of part of the warranty policy without advising the next steps. When I asked for clarification, the CS said they can only send the same clip that comes with the knife for free(2x a year) and I’ll have to pay $5 for a different clip. This policy also only applies to up to 5 knives a year.
This is a bummer since it wasn't a concern before when buying a model with undesirable clip, now we have to factor the cost in to replace it. Benchmade should consider putting the deep carry clip on all their knives.
I submitted the part request form as usual fr a deep carry clip, and the customer service replied back with a copy and paste of part of the warranty policy without advising the next steps. When I asked for clarification, the CS said they can only send the same clip that comes with the knife for free(2x a year) and I’ll have to pay $5 for a different clip. This policy also only applies to up to 5 knives a year.
This is a bummer since it wasn't a concern before when buying a model with undesirable clip, now we have to factor the cost in to replace it. Benchmade should consider putting the deep carry clip on all their knives.
heads ruined it for the rest of us but it was completely expected and i'm surprised it took so long. Let's have a Big round of applause for those greedy bastards! You now who you are