benchmade support...

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Apr 22, 2016
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i had bought a griptillian and after a few days the blade started rubbing on the handle. no big deal i sent it to benchmade for repairs with the help of their nice customer support. but now i received it back today with the blade nearly just as much offcentre. needless to say i was a bit surprised and disapointed.

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what should i do to get this centered properly (ive allready had to adjust the pivot)
 
A little blade play and a poor centering should be expected on a BM, unfortunately. That being said, BM seems to be better at centering their blades and obtaining a rock-solid lockup on their larger models. Generally speaking, my Grips have been a crapshoot, but more often than not, my 3.45"-and-up BM's tend to be solid and centered, but the ones below it seem to be more often horrible; all of my mini Grips and 707s have a ton of play and rub more than a full-time masseuse. The one exception in my 7 2.96" models being my 586 LE which is centered and solid.

To be a little more on point though, what I'm getting at here is that I have yet to see a blade centering technique that truly works because poor centering seems to be a product of inconsistencies in the parts used. Ergo unless you correct the microbial inconsistencies, I'd expect the poor centering to come back after a few flicks.

Reeve combats this with exhaustive and expensive techniques used to produce virtually identical, perfect parts.

Spyderco combats this with an absolutely ruthless QC department. I swear their knives feel fear as they roll down the assembly to the QC boys. And consequently even my two friggin Tenacious's are perfectly centered

Benchmade does not appear to combat this at all. For all of BM's strengths, this is not one of them and it's a dangerous gamble to buy a BM without handling it first. But nevertheless, I still love my BM's for the premium beaters that I consider them.

TL;DR you bought a BM, I think you're hooped [emoji6]


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I doubt that's the case with Spyderco. I got a PM2 that was missing PB a washer in the pivot.
CS took care of it. Although they didn't believe me until they saw it for themselves an could tell the knife wasn't opened up by me.
So there are always lemons that can sneak through in a production line. No matter how meticulous QC is.

Benchmade's QC has definitely decreased recently. Especially considering the whole MAP fiasco from a few years back.
However, I feel they still maintain the best customer service of the big production knife companies.
 
had an issue. different problem though than yours. sent knife in got back same way untouched except for terrible sharpening it didnt need cause it was brand new. complained and they made it right and paid for all the shipping. so i was satisifed in the end.

send it back. for the high prices for their knives you paid utilize their warranty you paid for.
 
I had an 810 that I (out of stupidity) batoned with and dented the liners out of place so the blade would hit the backspacer when it closed..

Sent it to them and got new liners, screws, deep carry clip, sharpened blade with a better grind angle, new axis lock springs. Everything new except the blade and g10.. I was really impressed.
 
One time, one of my BMs I got back received all new hardware just like it was new again.. except it had upgraded titanium hardware when I sent it in.

Doh.
 
Ive sent an email, ill see what happens. And ill update this thread as things goes
 
I sent in my beat and I mean beat, 940 in pieces in a baggie, the last handle screw backed out and it fell apart, and they sent it back with all new scales, hardware and with a razors edge. Less than two weeks tops!
 
I'm down to two BMs now. I do like my Adamas and the HK 14715 isn't bad. BMs QC and CS hasn't impressed me that much the last few years. Most of my BMs out of the box were off center and dull. Granted, after tinkering they straightened out but at that price point, please make an attempt to center the blade before ya ship it! Sharp out of the box is extremely hit or miss for me and BM. One reason I'm a Spyderco fan, usually consistent centering, fit n finish, and sharp out of the box. They also tend to response to emails faster then any other knife co imo.
 
I have purchased three new KW exclusives and other than uneven bevels (which seems normal to most production brands) all three are flawless. The Ritter grip m390 is among the sharpest factory edges that I have seen. The only used BM, which I got here, had slight side to side blade play. After I polished thw washers a bit and tweaked the pivot to the sweet spot, the knife has been perfect.
 
Thanks for the help, i have called and was told i would get a refund on my shipping costs.
 
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