Best and Worst Customer Service Experiences?

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VorpelSword

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I have got on at length about a sub-optimal experience I had some twenty years ago . . .so I won't repeat it here.

I do have three pretty good ones from the recent past though:

Buck just returned a m ore than forty year old 112 bought at an "antique" store. Thheir Spa Care was reasonable at ~$6 and the knife. is now fully functional and looks as good as it can for what it is.

last year (I think) I sent off a William Henry for similar treatment. I got the knife as an estate find and it had been EDC-ed by someone for quite a while, showing pocket wear. The WH customer service folks repaired a broken bit, sharpened and polished it up real nice. Cost me under $40 all in.

A few years earlier, the folks at Chris reeve were willing to go the extra mile for me on a custom engraving on aa Sebenza 3 just before Christmas. I chose to defer that for another time . . .but they were right there for me and would have gotten it done and back in time.

And so . . .what Customer Service experiences have you had lately good or bad?
 
Worst: Kunwu knives … they don’t stand behind their product. As with most Chinese owned companies, you are on your own if any issue arise. In this case I found a manufacturing defect (bad CNC milling) on the $400 Excalibur I owned. They told me to kick rocks and that it “wasn’t a defect”.

Best: CRK never disappoints. The best in the business in my opinion. I recently sent them several knives that the previous owner installed red loctite. They replaced all the hardware and barely charged me for the replacement. Knives came back as good as new.
 
Best: Mick/Josh at Strider Knives, got my knives back from Duane but also always fixed my other gear in a reasonable time
Worst: Duane Dwyer, he likes keeping knives sent to him to fix
 
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