Been fighting with Best Buy all day today.
Bought my PDA there about 5 months ago. This morning the screen went dead. No problem, I purchased the product replacement service when I bought the PDA. According to the plan I just need to take it in and the will provide a new one on the spot. RIGHT!
Instead of a new PDA all I got was 5 hours of runaround and double talk. Went all the way to the store manager with no satisfaction. I even sat there and listened to a saleman tell another customer all the benefits of the replacement plan and sure enough the guy stated that if ANYTHING goes wrong with the PDA that they will replace it on the spot no questions asked. I promptly imformed the customer that that was a flat out lie. I told everyone within earshot what just happened to me and not to believe their lies. I then dragged the saleman to the managers office along with the customer he was speaking to and confronted him on the lie. The salesman denied making the claim and the manager said he did not believe that his sales staff would make such a claim. Even with the customer backing up my claim they refused to admit to the lie. They about died when I showed them the digital mic sticking out of my vests collar (unfortunatly I forgot to turn on the recorder
).
So stay away from Best Buy. They lie to customers and refuse to stand by their warrentees.
Just for general info the store info is
Frank J. Diaz
Sales Manager
Best Buy Westmenster
500 Westminster Mall Road
Westminster CA 92683
District Manager
14395 Pipeline Ave
Chino, CA 91710
They refused to give me the district managers phone# but you can be sure that a letter of disgust will be sent out in the next couple days.
On the good news side. I contacted HP directly and they are sending out a box for me to ship it in for repairs and I should have it back in about 5-7 days.
Man folks complain about my customer service and all I am guilty of is being slow to return phone calls. Best Buy has me beat hands down.
Did end up getting my money back on the replacement service at least.
Bought my PDA there about 5 months ago. This morning the screen went dead. No problem, I purchased the product replacement service when I bought the PDA. According to the plan I just need to take it in and the will provide a new one on the spot. RIGHT!
Instead of a new PDA all I got was 5 hours of runaround and double talk. Went all the way to the store manager with no satisfaction. I even sat there and listened to a saleman tell another customer all the benefits of the replacement plan and sure enough the guy stated that if ANYTHING goes wrong with the PDA that they will replace it on the spot no questions asked. I promptly imformed the customer that that was a flat out lie. I told everyone within earshot what just happened to me and not to believe their lies. I then dragged the saleman to the managers office along with the customer he was speaking to and confronted him on the lie. The salesman denied making the claim and the manager said he did not believe that his sales staff would make such a claim. Even with the customer backing up my claim they refused to admit to the lie. They about died when I showed them the digital mic sticking out of my vests collar (unfortunatly I forgot to turn on the recorder
).So stay away from Best Buy. They lie to customers and refuse to stand by their warrentees.
Just for general info the store info is
Frank J. Diaz
Sales Manager
Best Buy Westmenster
500 Westminster Mall Road
Westminster CA 92683
District Manager
14395 Pipeline Ave
Chino, CA 91710
They refused to give me the district managers phone# but you can be sure that a letter of disgust will be sent out in the next couple days.
On the good news side. I contacted HP directly and they are sending out a box for me to ship it in for repairs and I should have it back in about 5-7 days.
Man folks complain about my customer service and all I am guilty of is being slow to return phone calls. Best Buy has me beat hands down.
Did end up getting my money back on the replacement service at least.
