Bestknives

ktk

Feedback: +3 / =0 / -0
Joined
Jan 15, 2005
Messages
377
A month ago, I ordered CRK grease and Innova X5 from Bestknives.com. I got my CRK grease nearly 2 weeks after my placement. That's fine! I can wait as the invoice indicated that X5 would be shipped from other places. That' s also fine. Since then, I never receive Innova X5. I sent several mails asking when X5 would be shipped but no answer from Mr.Mike.

Never recommend this Bestknives.com.

Bestknvies has completed my order this morning. I got my X5. If you order from this dealer, please bear delivery time for some items.
 
ktk said:
A month ago, I ordered CRK grease and Innova X5 from Bestknives.com. I got my CRK grease nearly 10 days. That's fine! I can wait as the invoice indicated that X5 would be shipped from other places. That' s also fine. Since then, I never receive Innova X5. I sent several mails asking when X5 would be shipped but no answer from Mr.Mike.

Never recommend this Bestknives.com.


It's a shame. Apparently they used to be a good dealer.

But over the past year or so I've read a lot of threads here commenting on less than stellar experiences with Bestknives. My own experience with them about 8 months ago wasn't great either. Long wait time, knife received was defective, returned it - and I did get a full credit back to my credit card within a few days. But I felt leery about dealing with them again after that.
 
I also dealt with them a few months ago and the experience was horrible.. I picked them due to their close location, expecting to have what I ordered quickly.

Weeks went by, emails went unanswered, and eventually I told them to just cancel my order. Of course, rather than doing what I asked, they finally responded and asked if I still wanted my stuff... and I received a partial order after another week and got the rest of it elsewhere. No excuses or apologies.. no interest in doing business apparently.
 
I have an ongoing problem with them as well. Ordered but no package. No response from calls or e-mails.
Best Knives = BAD SERVICE!
I will just order elsewhere.
 
That's sad to hear, I've had nothing but good luck with them. Granted, the order took 3 days to process, combined with the 10 day shipping time. But the knives were perfect and I never had any trouble getting ahold of Mike.

Shao
 
Am done with BestKnives. Can't recommend them at all.
Found them on the internet. Placed an order. Month goes by, no info. Called for a week....never ever picked up by both #s. Never got through and let me tell you I tried from several #s just in case of caller ID. Emailed several times to cancel telling them I no longer want the order. Ordered them from another company.

Called the Credit Card Company to see if there was a charge, none seen. Re-emailed telling them again I have cancelled the order and the email bounced. Several days of emails bounced back and no phone pickup. Called the CC Company again and a charge was now listed. Next day get an email from BestKnives with shipping info of sent product. Emails and calls from my end still won't get through.

Package shows up. Can I return it, do I want to go through the hassle? The CC company already knows and will gladdly refuse payment, I made sure it was all documented...they even tried to call and said something was fishy :)

Well, what can I say, I'm a sucker for a nice knife and will keep them and since here, will add them to my collection, but it doesn't make it right. Called the other company and cancelled my order since it wasn't shipped yet, they were friendly about it but didn't sit well with me that I had to do that, just knew the return was going to be hell with BestKnives.

But I will say this, I will never even think about ordering from them again. I couldn't even imagine worst customer service. The only legit thing they did was not charge my card till they sent the order out. I truly believe that the items never were in stock and they dodge untill they can send the order to your home, just my 1 and only experience with them.
 
Back
Top