Beware of Customer "filedog"

Status
Not open for further replies.
Feedback: +1 / =0 / -0
Joined
Nov 12, 2011
Messages
1,884
This guy purchased a pocket knife from me. After asking that I personally inspect the knife for a number of issues, centering of blades, fit and finish, handle color and eveness of color, and just about every aspect of the knife, which was in Factory New Condition, which I did for. The guy returned the knife because the Blade Pull on the Main Blade was too much for him. I immediately gave him a 100% refund of his purchase price and I set up a store credit to cover his returning shipping. So far, so good. Now it seems the guy is on the Traditionals Forum, bashing me, bashing the company that made the knife and every aspect of the transaction.
So beware of this guy, I don't know what his problem is, but I think he just wants something to be negative about.
 
Where did filedog state who he bought the knife from? You pointed the finger at yourself and now you're complaining about it? Seriously?
 
Bob, you seem to have outed yourself. No one mentioned you at all except you. I read the thread completely. Why always so much drama, it's borderline ridiculous. I hope this doesn't turn into you shooting yourself in the foot over this whole overreaction. You continually seem to find offense in every corner you look, even where there is none to be found. :rolleyes:
 
I have never witnessed a Business author a feedback thread titled "Beware of Customer" on any forum, ever.
 
So Filedog starts out with:

I spent time talking to a few dealers, expressed my concerns, found one who was very friendly and helpful, who said he would have a look at the knife before he sent it.

That is some serious bashing right there.

But then later, there's this:
I was able to return it, but the dealer seemed less than pleased at that point, and didn't respond to my final (polite) inquiry.

"Seemed less than pleased." Yes, you do give off that impression. Is that bashing? He didn't mention any dealer names at the time.

"didn't respond to my final (polite) inquiry". Ok, let's see what you later said about that:

We have other things to do than respond to people who return perfectly good knives.
So you in fact did not respond. I guess if reporting the truth is bashing, then so be it.

Now lets look at the rest of your first post where you apparently decided that "less than pleased" and "didn't respond" = you being bashed:

The customer was given an IMMEDIATE 100% Refund of the Purchase Price. Also received an In Store Credit for Return Shipping. I see no reason to BASH the Distributor! We have other things to do than respond to people who return perfectly good knives. Who we have went to considerable lengths to satisfy to begin with. All for a $10 profit. The Customer never asked about, mentioned or inferred any interest in an Exchange. The Customer's last communication was not an "inquiry" at all, but in fact, a negative, sarcastic statement.

Ok, so you think his "polite inquiry" was a nasty note. Without seeing it, we can't all judge. Up until that time it was a private exchange between a customer and a dealer. Also, apparently, we all now know who the dealer was that Filedog never mentioned, and in fact portrayed in a mostly positive light, and the mildly negative comments seem to be completely warranted based on your own posts.

There's definitely bashing going on here, by one party in a transaction calling out another party by name in a public forum. But I don't think Filedog is the one who did that.
 
This was all between the customer and myself until he posted half truths and un truths on a public forum. I bent over backwards to help him both before and after the sell. I did absolutely nothing wrong.
 
You seem to have acted fairly and honestly in your return policies, and in fact the credit for return shipping is exemplary.

Since he was talking in general about the knives, and did NOT mention you at all by name, I don't see why you needed to jump in. He was in fact complimentary of the unnamed dealer (friendly and helpful, remember?), with only a minor comment about "not being pleased with the return" to detract. But again, HE DIDN'T MENTION YOU.

So are you only friendly and helpful when you are trying to turn a profit, but turn into "not pleased" as soon as someone makes a return? You had a chance to create a repeat customer, maybe a lifetime customer, by being just as friendly and helpful when the guy returned it. Maybe once you spent some time educating him a bit, rather than taking the "there's nothing wrong with these knives, it's you" attitude, he'd have come back time after time, and you'd know to pick the lighter one for him.

I guess the $10 profit margin on knives you mentioned means you can't afford to spend much time on each sale, I get that. But I bet you get plenty of orders that are just an on-line transaction with no effort on your part other than shipping the knife. So maybe a few extra minutes wasted on a picky customer is made up for by all of the no-questions-asked no-returns sales that you make?
 
# 1 I was friendly and helpful when he wanted to return the knife, that was one of his "un truths" I speak of. #2 there is no "Easy Transaction" with no effort on my part. That is totally unrealistic. I'm not even going to try to address that. His real "last inquiry" as I stated earlier was not an inquiry at all, but rather a negative and sarcastic statement, as I also stated earlier, and required no reply on my part. There was nothing negative on my part until this guy started telling un true crap on a public forum. And I consider that bashing. And yes I outed myself because it's not fair to any of the hard working dealers not only of Great Eastern Cutlery in particular or Knives in General to take untrue backhand swipes at any of us!
 
As someone who has dealt with Bob and Old Hundred on multiple occasions, my experience is that Bob has gone way beyond my expectations as a customer. Communication has always been rapid. And he comfortable spends vast amount of unprofitable time answering my questions and offering information. When problems come up he has resolved them quickly and has always taken the burden on himself to make it right. I have had instances where he has offered suggestions, including referrals to other sellers, that certainly worked against him making a profit. I could not recommend his store higher. David Wecker
 
Prophetic words. If I didn't know better I would think you wrote this comedy... or is it a tragedy?


I would suggest that it's lies somewhere in between. Nothing so inflammatory that it will run 10 pages nor so weak or unsubstantiated that another Dealer/Materials Provider won't take a cursory look see (and perhaps even be thankful for a 'heads-up', whether or not any other Dealer/Materials Provider chooses to go through all of the efforts to please this potential customer, as did the OP.....on both ends of this deal).

What seems true, with what we do know, is that the OP did exactly as he said he would prior to and throughout the initial part of the transaction, resolved the buyers concerns ASAP as we know isn't always the case with transaction's on BF, has a glowing recommendation from a prior customer which should trump speculative comments and lastly, has no obvious reason to try to disparage this customer outside of what some might attribute to the minimal amount of profit and effort realized by the OP when all was said and done.

I expect that the OP intended this thread to be more of a heads-up to other Dealer/Materials Providers. I'm sure that most all, if not everyone that owns a business and has so for more than several months, has had the same exact experience. Sure, it's part of doing business and as part of any community, be it our knife community or otherwise, is to be expected. But, so is leaning over the fence and informing your neighbor, or he to you, that 'Jack' up the street was recently involved in some untoward behavior towards an immediate neighbor. Again, nothing horrible, criminal nor dangerous, but just as a heads-up, nonetheless.

As a member of this community and perhaps as a neighbor in 'Jacks' community, I appreciate the friendly, transparent, not vengeful, informative, but not over-the-top bashing that is quite common on this and other forums. This was about as subtle and calmly presented as a complaint thread could possibly be with the stated intent only to warn one's community. All other accusations and/or assertions as to the OP's intent must either be due to lack of reading comprehensively or to simply satisfy one's own imagination as to how they expect the OP's description of the events likely 'really' occured.

We have the information we have. Until we have more, there's no valid reason to attempt to discredit nor discount the OP's feelings nor his account of the event. Further posts, that offer rebuttles by the customer or additional information presented by the OP, may change the entire landscape of this thread, but until then, I choose to accept the OP's information as it was presented. Simply.......as a heads-up that he's just recently dealt with a customer that perhaps no one (even as a seller who went through more hoops than many likely would in a concerted effort to help facilitate a smooth transaction) will be able to easily and totally satisfy (tell me they don't exist).
 
Last edited:
I bought a great little GEC Whittler a while back from you Bob. Had no problems, a perfectly unremarkable transaction that I think went well for us both. You apparently made $10, and I got a great knife.
Since then I have noticed your defensive posturing and combative postings here on Bladeforums, and they cast a pretty dim light on you, but starting this thread is just too much.
I won't be a repeat customer after this.

I don't care how picky, rude, demanding, unfair, ungrateful, or disrespectful a customer of yours is, there is just no way you are going to look like the good guy for calling him on it publicly.
I am willing to bet almost no one reading this will remember the BF handle of your customer a year from now (or even a week), but they will remember you were the dealer who tried to get a member blacklisted. Not for trying to steal from you, but for daring to be less than 100% satisfied with the product purchased from you, and to be fair, had this scathing review of your service (sarcasm intended):
....I decided not to send it back to the factory due to the less than perfect results others have mentioned. I was able to return it, but the dealer seemed less than pleased at that point, and didn't respond to my final (polite) inquiry.
I would have been interested in exchanging it for one with a lighter pull.

That the comment above, that didn't identify you in any way, bothered you enough to respond as you did in that thread, and then start this one of your own is an indictment of you, not him.
 
I was in retail sales for about six years , then spent a few years in a service industry.
Dealing with public is one of the hardest things I ever had to do, but at the end of the day, the customer is always right.
Which is way I changed careers 33 years ago.
 
Status
Not open for further replies.
Back
Top