S Smoke Gold Member Joined Oct 14, 1998 Messages 2,613 Jun 5, 2007 #1 I just got my Onion Echo FB resharpened from the factory, sharper than when I first got it. Turnaround was quicker than expected.
I just got my Onion Echo FB resharpened from the factory, sharper than when I first got it. Turnaround was quicker than expected.
Thomas W Banned Joined Oct 11, 2005 Messages 5,710 Jun 5, 2007 #2 No, thank you Smoke for the support and follow up from your CS experience.
K kindred_spirits Joined Jul 16, 2006 Messages 916 Jun 5, 2007 #3 +1 I sent my storm out to them on a Monday for a warranty issue, and got a new knife on Friday, cross country. Kershaw goes above and beyond.
+1 I sent my storm out to them on a Monday for a warranty issue, and got a new knife on Friday, cross country. Kershaw goes above and beyond.
coop1957 Joined Oct 22, 2002 Messages 2,624 Jun 6, 2007 #4 I had a similar experience. Sent my Mini Cyclone in for a warranty issue and it was back 7 days later. Excellent Customer Service.
I had a similar experience. Sent my Mini Cyclone in for a warranty issue and it was back 7 days later. Excellent Customer Service.