Blade HQ contact form problem?

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Knife_Collector_101

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Sep 21, 2018
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Have any of you ever had trouble using the contact form on Blade HQ’s website to email them? Last time I tried to send a message, I hit send, it looked like it was sending for a second and then the page simply reset with my original message. Don’t know if it went through. I tried it twice. Let me know if any of you had this trouble. Is there a better way to contact them?

Look forward to some feedback. Thanks!
 
Knife_Collector_101,

I'm sorry to hear that you're having this issue as we have been adding new features to our website and they may be a little buggy as they start to break in. You can always try clearing the cache and cookies of the web browser you are using to see if this resolves your issue. Otherwise, you can certainly email our customer service team directly at questions@bladehq.com or give us a call at 888-252-3347 Monday - Friday 9:00 A.M. - 5:00 P.M. MST.

Thank you for bringing this incident to our attention and I have forwarded it to our IT team to have them look into the fidelity of this feature further.

Regards,

- Blade HQ
 
BladeHQ said:
Knife_Collector_101,

I'm sorry to hear that you're having this issue as we have been adding new features to our website and they may be a little buggy as they start to break in. You can always try clearing the cache and cookies of the web browser you are using to see if this resolves your issue. Otherwise, you can certainly email our customer service team directly at questions@bladehq.com or give us a call at 888-252-3347 Monday - Friday 9:00 A.M. - 5:00 P.M. MST.

Thank you for bringing this incident to our attention and I have forwarded it to our IT team to have them look into the fidelity of this feature further.

Regards,

- Blade HQ
Click to expand...

I appreciate the response. I’ll use that email address and number to contact you guys from now on. Thanks!
 
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