BladeHQ Outstanding Customer Service.

G. Scott H.

G. Scott H.

Feedback: +16 / =0 / -0
Joined
Jan 9, 2006
Messages
9,684
I recently ordered a folding knife from these guys and received it only two days after placing my order. Unfortunately, when the knife came I was disappointed in some very noticeable F&F issues it had. The knife was fairly pricey (by my standards) and I just couldn't live with the flaws, so I boxed it right back up and called them to arrange a return for store credit. The guy I spoke to was very friendly and sent me an email right away with all the info I needed. I took the box to the post office and mailed it back on Tues. It arrived at their place today, and I received another email this afternoon telling me that my store credit was ready to go. While I was not impressed with the knife (no fault of BHQ), BladeHQ was incredibly easy to deal with from start to finish. This was especially noticeable since I recently dealt with another place that was the exact opposite. What a huge difference quality customer service makes. :thumbup:

A sincere thanks to all the people at BladeHQ. :cool:
 
I am glad you had a good experience! Let us know if you need anything else.

Thanks,

Mark
 
Agreed. I am experiencing the same situation as the OP, and Blade HQ customer service has been excellent.
 
Update: I called in and used my store credit to buy another knife. I got the same friendly phone communication and 2 day shipping, and they even gave me free shipping for my trouble, though I was technically a few cents shy of qualifying for it under normal circumstances. The new knife is perfect. I can't speak highly enough of these guys. :thumbup:

Thanks again, BHQ. :cool:
 
Though I have not bought from Blade HQ. Mostly because I live in Canada.

From the feedback I've seen, their youtube videos, and their forum presence, I'll have to agree that the young men at Blade HQ seem to have their act squared away.

:thumbup:
 
I have been to the shop on a few occasions while vacationing in UT, Blade HQ is full of great people, very cordial and happy to show inventory for as long as you desire, they have tons of cool stuff.
 
I have bought quite a few knives from them. Possibly one of the best knife sites out there. Big inventory and great service!
 
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