In early 1/01 I tried to order a copy of a Hapkido Cane book which this company had advertised in both the mass-market MA rags for over a year @ $19.95.
When I ordered, I spoke with a guy whose English...sucks, basically. Everything had to be repeated at least twice, and more like four times to get it across. Then he said the price had gone up to $26--like an idiot I went ahead with the order.
Nearly a month went by with no book in sight. I called back to see what was going on and a woman (whose English was also substandard) said she could do nothing about mail orders & I'd have to call back.
I then e-mailed them & gave them a week to credit my account before I sicced the BBB & the USPS on them. They got back to me & said UPS (for a BOOK?!?) had returned the package as refused. A nice story but UPS never once contacted me to say I had a package--not in ANY way. My apartment manager also confirms this never happened.
The week elapsed & I told them the BBB & USPS were being notified. They then said they had given me the credit on the final day of that week. By the middle of next week I finally had the credit.
If you want MA supplies/books, PLEASE do yourself a favor & avoid these thieving nitwits!
When I ordered, I spoke with a guy whose English...sucks, basically. Everything had to be repeated at least twice, and more like four times to get it across. Then he said the price had gone up to $26--like an idiot I went ahead with the order.
Nearly a month went by with no book in sight. I called back to see what was going on and a woman (whose English was also substandard) said she could do nothing about mail orders & I'd have to call back.
I then e-mailed them & gave them a week to credit my account before I sicced the BBB & the USPS on them. They got back to me & said UPS (for a BOOK?!?) had returned the package as refused. A nice story but UPS never once contacted me to say I had a package--not in ANY way. My apartment manager also confirms this never happened.
The week elapsed & I told them the BBB & USPS were being notified. They then said they had given me the credit on the final day of that week. By the middle of next week I finally had the credit.
If you want MA supplies/books, PLEASE do yourself a favor & avoid these thieving nitwits!