Brand new knife,,eneven edge wtf??

[cncpro11]

After checking my new knife over thoroughly, the first thing I do is put "my" edge on it.
Most factory edges are unsightly compared to a nice sapphire stone polish followed by stropping. It really is a beautiful thing.
Personally I could care less if a factory put an edge on a blade at all.

 

[Omega Leather Works]

I've had several new Benchmades over the past month and every one had perfect edges. I must be lucky because this isn't the first time I've heard about edge issues although they are usually minor.

I have to disagree fully with most of my friends here that say "just sharpen it" or the like. I've bought many, many knives and while we (knife nuts) may not think $100+ is not a lot of money for a knife I think it is. At least when it comes to the edge, arguably the most important part of the knife, or at least a part that you don't want to be losing your rep on. Just like the guy sharpening these things I work in a factory, and I work very hard for my money. I expect him to work at the same level as me for his.

 

[Moxy]

I got a Kerahaw Cryo that looked just like that. I let it slide since it's a cheepy.
But yeah if it's a user just put your own edge on it.

 

[HEMI 1500]

I sent it to Benchmade,,It's already almost there

You can't expect a perfect grind on a mass produced knife at that price point very time! I would have saved the postage and just used it and sharpened it. But that being said..... Did you return it to the dealer or to benchmade?

 

[MatthewSB]

Typical benchmade . I like benchmade have many but there quality control needs to step it up.80 % of the benchmades I buy need adjusted and I buy a lot of them . The biggest problem being blade centering.

I've bought a few knives from the following recently: Benchmade, Emerson, Gryphon, and Spyderco.

My US made Spyderco native5 had the worst most uneven grind I've ever seen on a knife, so I sent it back.

The Benchmades were all perfect.

The Seki city made Spydercos and Gryphons were all perfect, the most uniform grinds and finishing possible.

The Emersons were all prefect as well, aside from the sandpaper texture on the G10 grips that will go away with use.

The point is that any brand of knife can miss a step in quality control. The price we pay, for going cheap and ordering on the internet instead of paying retail at brick and mortar stores where we can inspect the knives, is that we will occasionally get a "bad" knife and have to ship it back.

 

[Jason B.]

You sent it to benchmade? why? so they could mess it up even more?

Why didn't you sharpen it? You can sharpen right?

Seems like a minor thing to complain about when you could probably find more wrong with the F&F of the knife itself....

 

[HEMI 1500]

I sent it to benchmade to get it fixed replaced,,In todays day and age and technology i find it hard to believe a mass produced blade can not have even grinds,,i could attempt to sharpen it,,That is fine..When it needs to be touched up, but I don't feel justified to have to do it out of the box, have a sharp maker and my skills are "ok" with it, not good,,not great.....If they mess it up or it comes back in the same way i sent it,"yes that has happened" I don't know what i am going to do,,That type of stuff is uncalled for,,"I heard someone quote "they have very good customer service" I will most certainly give them the opportunity to uphold that statement

You sent it to benchmade? why? so they could mess it up even more?

Why didn't you sharpen it? You can sharpen right?

Seems like a minor thing to complain about when you could probably find more wrong with the F&F of the knife itself....

 

[Misanthropia]

I sent it to benchmade to get it fixed replaced,,In todays day and age and technology i find it hard to believe a mass produced blade can not have even grinds,,i could attempt to sharpen it,,That is fine..When it needs to be touched up, but I don't feel justified to have to do it out of the box, have a sharp maker and my skills are "ok" with it, not good,,not great.....If they mess it up or it comes back in the same way i sent it,"yes that has happened" I don't know what i am going to do,,That type of stuff is uncalled for,,"I heard someone quote "they have very good customer service" I will most certainly give them the opportunity to uphold that statement

The part that is causing the issue, the edge, is not mass produced. Knives are hand sharpened at the factory, and obviously there's human error involved with that. Good luck ever buying a knife because 99% of them will look like this.

 

[smeecogg]

JEEZ people hire an ambidextrous sharpener. or have left handed person doing the one side and right handed people do the other. i don't care how good of a grinder or sharpener you are it is difficult to to perfect a grind so both sides of blade are identical, not impossible just difficult.

 

[Cosmic Superchunk]

I sent it to benchmade to get it fixed replaced,,In todays day and age and technology i find it hard to believe a mass produced blade can not have even grinds,,i could attempt to sharpen it,,That is fine..When it needs to be touched up, but I don't feel justified to have to do it out of the box, have a sharp maker and my skills are "ok" with it, not good,,not great.....If they mess it up or it comes back in the same way i sent it,"yes that has happened" I don't know what i am going to do,,That type of stuff is uncalled for,,"I heard someone quote "they have very good customer service" I will most certainly give them the opportunity to uphold that statement

The fact is that "normal" people would not have any issue with that slightly uneven grind, especially with a knife that's intended to be used. It certainly does not affect the cutting abilities of the knife and is simply a cosmetic issue. The difference between normal people and most knife enthusiasts is that a large number of us on this forum suffer from OCD big time when it comes to knives and the slightest imperfection is enough to send guys over the edge (no pun intended). I'm often perplexed by guys who sweat the small stuff and baby their production knives to the point of absurdity. Personally, it would not have bother me enough to have to send it back to Benchmade. There are safe queens and there are knives meant to be used. That Benchmade falls under the meant to be used category. If small stuff like that bothers you so much I'd hate to see what would happen should you find a small scuff or scratch on the blade.

 

[Ankerson]

The fact is that "normal" people would not have any issue with that slightly uneven grind, especially with a knife that's intended to be used. It certainly does not affect the cutting abilities of the knife and is simply a cosmetic issue. The difference between normal people and most knife enthusiats is that a large number of us on this forum suffer from OCD big time when it comes to knives and the slightest imperfection is enough to send guys over the edge (no pun intended). I'm often perplexed by guys who sweat the small stuff and baby their production knives to the point of obsurdity. Personally, it would not have bother me enough to have to send it back to Benchmade. There are safe queens and there are knives meant to be used. That Benchmade falls under the meant to be used category. If small stuff like that bothers you so much I'd hate to see what would happen should you find a small scuff or scratch on the blade.

That's pretty much it right there, on a user knife it's really not a big deal because it will have to be sharpened anyway after or before use so the edge would be evened up after sharpening and or reprofiling so it's really not a big deal unless people want to make it a big deal....

 

[SOLEIL]

Every time I send a knife to Benchmade I use the warranty form http://www.benchmade.com/services/warranty.aspx
and send it insured. The way to get the fastest service is to use the form and follow their directions. I also enclose a note to specify what the problem is. A turn around time of about 10 working days, 2 weeks, is normal but can be longer varying on volume. The uneven grind is a minor issue and may not be corrected to your liking unless they know exactly what you want. If they know what you want it will be taken care of. There is a new Benchmade forum here http://www.bladeforums.com/forums/forumdisplay.php/893-Benchmade-Knife-Company in the manufacturers area. Perhaps the Benchmade rep. there can help you out.

 

[Ankerson]

Every time I send a knife to Benchmade I use the warranty form http://www.benchmade.com/services/warranty.aspx
and send it insured. The way to get the fastest service is to use the form and follow their directions. I also enclose a note to specify what the problem is. A turn around time of about 10 working days, 2 weeks, is normal but can be longer varying on volume. The uneven grind is a minor issue and may not be corrected to your liking unless they know exactly what you want. If they know what you want it will be taken care of. There is a new Benchmade forum here http://www.bladeforums.com/forums/forumdisplay.php/893-Benchmade-Knife-Company in the manufacturers area. Perhaps the Benchmade rep. there can help you out.

That's the really funny part of all of it.

10 days to 2 weeks + for a very minor issue that could be fixed in a very short time with normal sharpening and without the risk of it getting lost in the mail and or not being fixed to the perfect condition of the user.....

Yes things do happen like uneven grinds as we are talking about production knives here, it's not really the norm though and it's easy to remedy without much hassle.