Broken 110 Custom Stag

I'm not a very patient person either.

I believe a labor shortage has hit Buck rather hard.
Hence an increase in returns, and a slowdown in turnaround time.

We all knew there was a large group of folks that were going to reach retirement age all about the same time, and I'm sure Covid just compressed that time even further.

I trust they will figure it out in due time.
You don't become a craftsman overnight.

Meanwhile my Custom Knife orders/dreams are on hold.

The houses being built near me are taking longer than 2 months, as there's a shortage of contractor's.
It's a different world for a bit.
Everyone today seems to have something to bitch about anymore, and people don't take the time to be friendly.

It's like everyone's somehow entitled to something.
 
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Buck's warranty department has been very upfront about turn around time. The website states 10-12 weeks. I have used the warranty/spa service multiple times in the last two years and just as they state it has taken 10-12 weeks. I can understand having a long wait can be frustrating, however it's not as if customers are left just to wonder about the time it takes.
 
skypeace said:
Buck says on its website that custom orders should be in by November 13th for delivery by Christmas.

I mailed my two year old custom back on August 22nd 2022 and I am still waiting for it. I am totally peeved and feel disrespected as a customer. A knife I paid almost $200 pre-inflation dollars for and have gotten very little use out of. Not sure if Buck can do anything now to take this displeasure away. Feeling like just box it up the way it is and send it back. I pretty much just don't care anymore. Maybe send it to Canada to Kyle Noseworthy, he could repair it and customize it with a quicker turn around time, because at this rate lifetime warranty means nothing.

Love warranties that I don't have to use. This knife was a lemon from the beginning, but I refused to believe Buck would do that. Denial isn't just a river in Egypt.



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Keep in mind that yours is a warranty issue not a custom shop order. I understand that you feel it was not right from the get go, and it was the custom shop at fault. The custom shop is not repairing it. I think there's still only one guy in warranty and repair, he does excellent work but is, no doubt busy. Hang in there as hunterjrg hunterjrg said.
 
GPyro said:
I'm not a very patient person either.

I believe a labor shortage has hit Buck rather hard.
Hence an increase in returns, and a slowdown in turnaround time.

We all knew there was a large group of folks that were going to reach retirement age all about the same time, and I'm sure Covid just compressed that time even further.

I trust they will figure it out in due time.
You don't become a craftsman overnight.

Meanwhile my Custom Knife orders/dreams are on hold.

The houses being built near me are taking longer than 2 months, as there's a shortage of contractor's.
It's a different world for a bit.
Everyone today seems to have something to bitch about anymore, and people don't take the time to be friendly.

It's like everyone's somehow entitled to something.
Click to expand...
All the excuses are useless....and the mention of entitlement is quite an extreme, especially when you know very little about individuals and you sum folks up based on your own anecdotal experience. When I mailed the knife Buck was estimating 6-8 weeks, so that is my frame of reference for my position. If you are not part of the solution you are part of the problem.
 
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