broken switchplier

B

bcc

Joined
Jul 2, 2000
Messages
74
I had a SOG Switchplier, and I let someone use it to bend coat hangers, and now the Switchplier is broken. What happens is that the plier head still opens when the button is pressed, but the stainless steel lever does not swing open, rendering the pliers basically useless. Is this covered by the warranty, and if it is, will it be repaired or replaced?
Thank you.
bcc
 
Hi Bcc,

Sorry to hear about the problem you are experiencing with your SwitchPlier. SOG does maintain a liberal lifetime warranty policy and your tool will be either repaired or replaced.

Use these return instructions to ship your tool back to us.

We'll take great care of you!
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Ron Andersen
Consumer Services Manager
SOG Specialty Knives, Inc.

Website: www.sogknives.com
Email: ron@sogknives.com
 
Okay, I just had to point this out ...

SEVENTEEN MINUTES ...

That's how long it took the person originating this post to get a response from Ron@SOG. Unbelievable! Ron, I am routinely surprised & impressed at the level of service you (& SOG) provide. Bravo.
 
Ron is the best!
He's helped me out way beyond what i thought ws possible
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If i had a company i'd like everyone to be as commited as Ron.

Thanks!

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Be well!/Jonas aka 2Sharp

"Who want fulfillment? -denial lasts forever"
Total Emerson knives freak!!! Usual Suspect-got the t-shirt to prove it...
The coolest bar in the world: http://www.geocities.com/Pentagon/Camp/8373/index.html
My knives!
 
I have always had first class service from Ron, be it holidays or stupid questions.
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He is a major reason I keep buying more SOG knives
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Last Memorial day.
I asked a question about the Limited Edition Government that was on E-Bay, and you answered within hours.As far as stupid questions go, I tend to ask those during regular business hours...

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Without data, it's just another opinion
 
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