Broken Tamper Seal on New Leatherman

Well, even if the seal is unbroken, without a "chain of custody" affidavit, one can never be certain that the box wasn't opened and then carefully resealed. Criminals are crafty!

iu

I'm more concerned about the parasites. They're EVERYWHERE!
 
DLT?

They're a reputable dealer. That explanation doesn't sound like their tradition.

New employee? Maybe. Poorly trained. Likely.

'Send it back so we can investigate. In the mean time, we'll send you a new one'. Is the response I'd expect.

Try to work with them again. Maybe they don't know that this really doesn't look right.

Like cold food delivered to your table at a restaurant. Send it back: CQ isn't optional, it is part of the business contract and deal!
 
Delgadonine said:
DLT?

They're a reputable dealer. That explanation doesn't sound like their tradition.

New employee? Maybe. Poorly trained. Likely.

'Send it back so we can investigate. In the mean time, we'll send you a new one'. Is the response I'd expect.

Try to work with them again. Maybe they don't know that this really doesn't look right.

Like cold food delivered to your table at a restaurant. Send it back: CQ isn't optional, it is part of the business contract and deal!
Click to expand...
Cut tape on a box isn’t a QC problem, most every store that sells knives take them out of the box and set on top to display the merchandise, it’s also probable it was opened to check and make sure the correct item was in the box, more than once I have seen a mislabeled box. To me it’s a sign of a caring dealer to verify order before shipment.

It would be one thing if it were a highly collectible item whose value would be diminished or even ruined by having been opened, it’s not, it’s a common tool made to be used as such.

The OPs only problem here is his own OCD, which he is entitled to, just as I’m entitled to expressing my amusement at his grievance of what he perceives as a problem worthy of discussion or complaint.
 
I have asked some companies to check knives for centered blades or uniform grinds, but that was on Spyderco knives that did no have tamper seals. I am not sure it would bother me, but if it does you then return it.
 
Agree that it's likely a non-issue, but it just goes to show that as a small business owner it pays to take the time to make the customer feel like their concerns are being heard.
 
BJE said:
The OPs only problem here is his own OCD, which he is entitled to, just as I’m entitled to expressing my amusement at his grievance of what he perceives as a problem worthy of discussion or complaint.
Click to expand...
Please don't work for 'Customer Service' or 'Quality Control' for any knife making company.

Especially a small company!

You might destroy it with your attitude.

Isn't Bladeforums about CS and QC or did I miss the memo?🤔
 
Delgadonine said:
Please don't work for 'Customer Service' or 'Quality Control' for any knife making company.

Especially a small company!

You might destroy it with your attitude.

Isn't Bladeforums about CS and QC or did I miss the memo?🤔
Click to expand...
Fear not, for with how many people act these days, I’m not inclined to deal with their petty demands in a way they would find satisfactorily.

Bladeforums is for the discussion of bladed objects, not specifically a customer service or quality control forum, though they are both valued here.

Not every perceived problem is a CS or QC problem, some are a buyers problem, such as when a customers expectations are unrealistic, unreasonable, or when the problem is nonexistent.

Is it really a problem with the company if one person out of several hundred has a problem with cut tape?

Most knife boxes I have seen and handled do not have the boxes taped shut, the ones that have, seem to have done so to keep the box closed, not as a tampering alert measure, it’s not a food item, it’s a tool.

You have your opinion and I have mine, I respect your right to disagree with me and only expect the same in return.
 
That's my issue. There are a lot of counterfeit Signals from Asia.

I have ordered about 500 knives over the last 5 years and this is the only sealed box that was cut open. It was sold to me as new. The seal on the box should be intact. It is a matter of principle.

And if this is a genuine, new Signal from Leatherman, then I would encourage folks to look at other multi-tools. The Skeletool, for example, is much better IMO.

I appreciate all the opinions and comments, even the ones that are making fun of me for bringing this up... you guys are all great.
 
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