So I did a search and found out on here Im not the only one. A few have had almost the same problem as me.
So the story is I ordered and paid Jason on 7/15 Monday. He sent me a USPS shipping receipt right away. I called that day and they said they were shipping on Friday the 19th. I checked and checked the USPS website on Friday & Sat but nothing. So I decided to call (today) Monday to see what happened since they told me my knife was shipping out Friday the 19th.
Well they told me that they found a flaw"easy fix" on the knife. A problem with the liner. WTF?? So they tell me I will have to wait a week more till they receive the part to fix my knife plus two or three more days for them to shipp it. At this point I was very annoyed because I got the run around instead of them telling me straight up what is really going on! I told them ok and hung up.
I decided to call PayPal to ask how much time they give you to do a claim after something is purchased. (Its 45 days fyi) Anyway, I called PayPal and somehow the automated service proceeded to do a claim automatically! I DIDNT WANT THAT!
I didnt know it did until BrousBlades called me and and asked me why did i do a claim, If I wanted my money they would just refund it, the girl said!?
I told her, (Kitlynne) I dont want a refund, I just want my knife! And not a flawed knife either! For $350 I better get a perfect one! So Jason gets on the phone and tells me that its an easy fix with the liner, he said the knife had rock lock! WTF?? And that if he wanted he could of shipped like that and I would of never knew it!
NOT COOL! So I told him, I don't want a flawed knife and if that means you replacing the liner with a new one than so be it. I WILL WAIT!
We agreed that he would shipp my knife in less than a week. I told him I would lift that Paypal claim as well. (I did when I got home from work.)
SOOOO, when i get home I see an email from Jason saying he was able to locate a good liner and the knife is ready to shipp, and if I ever have any problems with it to send it back to him, it has a lifetime warranty.
NOW, It sounds to me that he just said, "screw this guy giving me all these problems, Ill just send it like that and deal with it when he sends the knife back for repairs". WHAT DO YOU ALL THINK? Am i crazy for thinking that or?? Put yourself in my shoes. I mean first they say they don't have the part for the knife and all of the sudden they found one?? Come on, you could of found one in the first place and avoided all this headache! I sent him an email telling him basically that I can wait, really, to please not send me a flawed knife! BUT, he didn't respond. This was at around 4pm my time, 1pm his time. I really liked his line of knives and I had my eye on other knives from him too. What a mess Im thinking Im done with Brous Blades after this purchase.
Please comment and tell me if Im just paranoid or Brous Blades is really taking care of me, even after that misunderstanding. Thank you for reading. And if Jason you're reading this.. check your inbox. I emailed you. Please respond. Thnx.
I also want to add that Im not a new member on here and I've never had negative feedback on any of the Blade forums (JerzeeDevil, etc) I buy, sell, and trade a lot. FYI..
Thanks
-Lou
So the story is I ordered and paid Jason on 7/15 Monday. He sent me a USPS shipping receipt right away. I called that day and they said they were shipping on Friday the 19th. I checked and checked the USPS website on Friday & Sat but nothing. So I decided to call (today) Monday to see what happened since they told me my knife was shipping out Friday the 19th.
Well they told me that they found a flaw"easy fix" on the knife. A problem with the liner. WTF?? So they tell me I will have to wait a week more till they receive the part to fix my knife plus two or three more days for them to shipp it. At this point I was very annoyed because I got the run around instead of them telling me straight up what is really going on! I told them ok and hung up.
I decided to call PayPal to ask how much time they give you to do a claim after something is purchased. (Its 45 days fyi) Anyway, I called PayPal and somehow the automated service proceeded to do a claim automatically! I DIDNT WANT THAT!
I didnt know it did until BrousBlades called me and and asked me why did i do a claim, If I wanted my money they would just refund it, the girl said!?
I told her, (Kitlynne) I dont want a refund, I just want my knife! And not a flawed knife either! For $350 I better get a perfect one! So Jason gets on the phone and tells me that its an easy fix with the liner, he said the knife had rock lock! WTF?? And that if he wanted he could of shipped like that and I would of never knew it!
NOT COOL! So I told him, I don't want a flawed knife and if that means you replacing the liner with a new one than so be it. I WILL WAIT! We agreed that he would shipp my knife in less than a week. I told him I would lift that Paypal claim as well. (I did when I got home from work.)
SOOOO, when i get home I see an email from Jason saying he was able to locate a good liner and the knife is ready to shipp, and if I ever have any problems with it to send it back to him, it has a lifetime warranty.
NOW, It sounds to me that he just said, "screw this guy giving me all these problems, Ill just send it like that and deal with it when he sends the knife back for repairs". WHAT DO YOU ALL THINK? Am i crazy for thinking that or?? Put yourself in my shoes. I mean first they say they don't have the part for the knife and all of the sudden they found one?? Come on, you could of found one in the first place and avoided all this headache! I sent him an email telling him basically that I can wait, really, to please not send me a flawed knife! BUT, he didn't respond. This was at around 4pm my time, 1pm his time. I really liked his line of knives and I had my eye on other knives from him too. What a mess Im thinking Im done with Brous Blades after this purchase.
Please comment and tell me if Im just paranoid or Brous Blades is really taking care of me, even after that misunderstanding. Thank you for reading. And if Jason you're reading this.. check your inbox. I emailed you. Please respond. Thnx.
I also want to add that Im not a new member on here and I've never had negative feedback on any of the Blade forums (JerzeeDevil, etc) I buy, sell, and trade a lot. FYI..
Thanks
-Lou
