Brous Blades Problem

T

TXwaterman

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Dec 22, 2012
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I bought a Brous Reloader back in November 2013, I was super excited as I had heard nothing but good things about it and all of Jason's knives. I got the knife in and I totally fell in love with it. It was my first "midtech" knife so I had high hopes. ONLY problem is that it doesn't flip open unless I give it some serious wrist action. I looked around on some videos as I did before I purchased it and everyone says what a great flipper it is. That's part of the reason I purchased it. For 300 bucks I expected it to flip open smoothly right? It seems to open good till about half way open then it stops. I don't know if its the bearings or the engraved line the detent rolls on, and I don't want to take it apart and void warranty. I have tried to contact Jason, sent him about 40 emails since November with not one reply. I figured with all the holidays he would be busy and not have a chance to get back at me. But now we are almost in Feb. and still nothing? I know alot of people say he has great customer serv but I can't get a old of him. This is in no way a bashing on Jason Brous, I love all his knives and have heard nothing but good things about him. I would love to purchase more too, does he think this is not a big deal? Am I wrong to have him look at it? I cleaned out the knife really good and oiled it up but no dice. I don't know what else to do. Thank you guys and Jason please get back at me.
 
Seems like you've taken the proper steps to break it in. From my experience, Jason's flippers all require a "push-button" activation motion; meaning you have to push the clipper straight instead of pulling down on it. Because his detents are so stout, I find it somewhat painful to flip his knives repeatedly. If that's not the case, I would look into a knife pimper to get the job done for you; even though it's ridiculous Jason can't respond to an email.
 
A quick trip through The Good, The Bad, and the Ugly subforum will show you there are plenty of reports of bad customer service and knife problems coming from his knives.
 
You should just send the knife in since that's what it says on his website: My Knife has an issue that needs to be repaired, How do I go about sending it back?

I have four Brous Blades knives and only the T4 has great flipper action and perfect so far. Division and Reloader are kind of limp and the blades are not centered. Bionic is just a pain to flip due to the flipper trigger shape. I may send those three to Brous soon!
 
Oh wow, I thought it was just me that has had problems. I'm thinking of selling it with some loss to me and looking for another maker. Bummed since I was looking forward to the division as well. Oh well.....live and learn I guess. I would send it back to Jason but don't want it to get lost, seeing as he can't even return a simple email don't want to take that chance with a 300 dollar knife. Thanks guys.
 
I just bought a Brous Blades Threat folder. This is a discontinued item now. I am going to look through and see if anything is mentioned about this particular model, but also am asking here if anyone knows of any problems with this folder or the Triple Threat folder?
 
Have you tried calling? Your email might be going to junk file. He website says " We have a new land line set up at the office so for immediate assistance please call 805-717-7192"
 
Jason was in Las Vegas all week for the knife makers show. I've had a knife with him for over a week and he sent me an email explaining he would be repairing it this coming week. He is a one man show. JB designs, builds, takes orders, repairs and ships everything and answers all emails. I'm not a paid spokesman nor an employee. I've dealt with him a ton and he is a good dude with crappy email skills. He'll get back to you eventually, its worth the price for the wait. I've waited over 2 years for knives and I'm sure others have.
 
TXwaterman said:
Oh wow, I thought it was just me that has had problems. I'm thinking of selling it with some loss to me and looking for another maker. Bummed since I was looking forward to the division as well. Oh well.....live and learn I guess. I would send it back to Jason but don't want it to get lost, seeing as he can't even return a simple email don't want to take that chance with a 300 dollar knife. Thanks guys.
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Definitely try to email him again through his website AND call him. I've had good experience from Brous. He's not the type of person to ignore requests. Back in November, I ordered some knives and three days had passed with no status updates on my order, so I was getting a little anxious. I emailed him about my order status. Few hours later, I received a shipping notification. I was quite satisfied.
 
I have tried calling the land line as well. Voice mail is always full so I can't leave a message. I think he could return at least one email in 3 months, I had no problem contacting him before I purchased this knife and when it was being shipped I asked him about some cf scales and he would always return my emails within 24 hours.
 
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