- Joined
- Jan 9, 2014
- Messages
- 1,255
I got a great deal recently on a Reloader. It had a bit of lock slip (which was why I got the deal) and so I contacted Brous Blades through the website. Keena responded within 24 hours and was absolutely awesome to deal with. I sent in my Reloader and about a week later it was back home with rock solid lockup. Also I asked if Jason could do something about the sharp jimping on the spine because my finger would get sore while flipping it. He rounded the off the sharp edges while still allowing me to get a decent grip.
This was last month. So for those with nightmare customer service stories I can only guess that they, as a company got their communication problems straightened out, because NOW I can say from first hand experience that it was a pleasure dealing with them.
That's great to know! That's the kind of CS experience I had seen briefly before I got my first Brous, so I wasn't terribly worried; it's reassuring that this was a recent experience of yours.