Good Bruce (and Brian) Bump file guide

deerrockknives

Only thing I’m sure about, I know nothing for sure
Knifemaker / Craftsman / Service Provider
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Mar 2, 2020
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Just wanted to post a quick deal about Bruce and Brian bump on their customer service.

I’ve had their file guide for sometime now. I noticed the carbide faces were everrrr so slightly out of square. I wasn’t sure if it was always like that, or if it just happened overtime from me using it (I assumed the latter).

I contacted them to send it in to get squared up and they responded to me immediately (I love that). I sent it back thinking they were just gonna square it up, no big deal. I dropped $10 in just to cover their return shipping.

Bruce emailed me and said he has a new one on the way to me (must’ve taken care of it right when he received it). I emailed him and said I didn’t realize he was gonna replace the whole thing and could send him some money to cover some costs. Not only did he say that’s not necessary, but he also sent my $10 back with the new file guide.

Wow! Talk about customer service. Not only do I love how timely their responses were, but who does all that? They’re the best.
 
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