buck custom shop 110

toppygray82

toppygray82

Joined
Jan 12, 2014
Messages
950
hello.

i have been collecting buck knives for a while.

i only collect buck 110 and other fixed blade knives from bucks.

i ordered a buck 110 thru the custom buck shop in early december 2019. i received the knife as promised by the marketing campaign " order a custom buck now and receive it before christmas" the knife has beautiful iron wood , highly figure. however there are gaps between the wood and the bolsters , ( not nafural markings from wood ) and epoxy or glued was used to fill in the gaps to make it seem flawless. it looks cheap and rushed. i am dissapointed , considering this knife was suppose to be a buck from their custom shop.

i have regular/ mass produced bucks 110 in wood , diamonwood and micarta handles , all of them with great and good fit and finish, no gaps between the handle.

i wonder what happened? i was under the impression that buck would put more work or attention to the production of their custom shop 110 but apparently they did not. the only custom part about the knife i received was the stamp on the blade that reads "custom shop"

i would keep the knife but i am not happy with it. i figure if i don't say anything this would continue happening. quality control needs to step it up. if this was a regular buck 110 i would keep it and set it aside as a user and beater.

i have contacted buck knife to no avail.

what would you do or what do you think happened?

i am guessing who ever assembled the knife had others to assemble and had to meet the deadline on custom and probably did not noticed the poor fit and finish.

who knows.


anyway

i hope not to open a can of worms.

i just want to hear from your experiences.
 
Buck won't take it back under their warranty? Has Buck not gotten back with you at all? If so, they may be swamped with Christmas. Have you called or just emailed them? The one time I called to ask questions, they were very helpful.

If Buck won't respond, the options I see are you can sell it noting the flaws, most likely for a loss. And you can ask to have this thread moved to the GB&U area.
 
Call them again. Email them. Be diligent. Ask them to send you a return label so they pay for you send it back for repair.

I agree, nothing should leave the custom shop in a condition anything less that perfect.
 
i called and sent emails maybe they will get back at a later time.

i hope they allow me to send it back .

i dont want a refund nor an exchange .

if things dont work out

i would order a new 110 in ironwood to give buck the benefit of the doubt .

and sell or used the lemon i received.

but i am dissapointed.

out of the many bucks 110 this one had to be the lemon!!!

i have many that i ordered thru two of bu ks authorized dealers and i love them all.

i just figure if i dont call them and make them aware of the situation this will continue to happen. most of us do not want to go thru the trouble of shipping the knife back etc and buck would never know of what is occuring.

thanks for the reply.


i would keep you posted.
 
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I had a Custom Shop knife which I ordered and was not happy with upon receipt. Jeff contacted me to have it sent back, they will make it right but it may be after the New Year.
 
Jeff is alot of help. Most any issues people have come across here on the forum he has helped straighten out. They are probably extremely backed up because of the holiday but I'm sure they'll make it right.

Do you have any pics of the gap?
 
i do not know how to load pics but i will waig and contact jeff.

i love their products and have a large collection.

ebony ,rosewood, oak, diamonwood ,charcol micarta and different steel my favorite is 5160.

all had seamless transition from wood to brass .

i will try to upload pics
 
To be honest, I can't afford the Custom Shoppe. I'm presded to afford the standard production knives, to be honest.

However, I'm sure Buck will make it right, considering how they fix things on standard production knives sent in for minor and major issues. (to say nothing of the SPA service they do on the really old and/or heavily used, and/or somewhat abused or long lost then found in the boonies and/or sticks (or cow pasture) knives.
Buck is quite serious about their customer's satisfaction.

Due to the "season" and the "season rush" as mentioned above, it will probably be after the "holiday" until they are not booked solid with orders and knives sent in for the SPA services, and other customers filling their email inboxes and "ringing the phone off the wall." (which no doubt results in the office staff "running around like a headless hen or rooster".)
 
It may be the Christmas rush or it may be a sloppy technician.

The two Custom shop knives that my family ordered were good.

There was one special run knife,which was finished so poorly,that is wasn't worthy of the Buck name attached to it.
 
sportingspecialist said:
It may be the Christmas rush or it may be a sloppy technician.

The two Custom shop knives that my family ordered were good.

There was one special run knife,which was finished so poorly,that is wasn't worthy of the Buck name attached to it.
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i guess it happens. i love my buck 110 so i hope to get the knife fixed and soon i will be ordering more custom 110.

thank you all.
 
I've gotten a couple custom shop knives that weren't all that great....fit and finish issues, really bad grinds, etc. Buck will definitely take care of it for you. They are extremely customer service oriented.
 
yep. give them the chance after holidays are over. I expect theyll make it right for ya.
 
Buck will without a doubt,make it %100 right,This has been my experience anytime I've had a problem,big or small.

Those problems you described will be taken care of.Buck Knives has the best customer service I have ever experienced from a knife company,please let us know how it works out,I know you will be happy with the outcome!
 
Yep it’s a pain in the neck now. But in the end I’m sure you will be happy.
 
I'd tell the credit card company there's a dispute and just send it back to Buck with a note saying what you want. Check your terms and conditions of sale first. No need to bother Hubbard, Buck Customer Service will take care of you w/o intervention.
 
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