buck custom shop 110

i ca
brownshoe said:
I'd tell the credit card company there's a dispute and just send it back to Buck with a note saying what you want. Check your terms and conditions of sale first. No need to bother Hubbard, Buck Customer Service will take care of you w/o intervention.
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i called and talk to someone that works as customer service , i explained the problem she told me not to send the knife.

she suggested it would be better to take pictures and send them for review first. then hung up the phone.

i took pictures and send them over .

i am waiting ..
 
Definitely a sloppy technician. He was fired for taking too many sick days. They have a zero tolerance policy I respect.
 
brownshoe said:
I'd tell the credit card company there's a dispute and just send it back to Buck with a note saying what you want. Check your terms and conditions of sale first. No need to bother Hubbard, Buck Customer Service will take care of you w/o intervention.
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RAZORBLADES said:
Why would you involve your credit card company and say there is a dispute?Buck will remedy the problems without any type of concern ,why contact the cc company and file a dispute?thats I'll advice in this situation.
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you both have valid points. no need to contact the CCC or JH. Buck will resolve this.
 
follow up on custom shop buck 110.

i received the knife and buck took care of the problem, prepaid label and no questions asked.

i send pictures of the knife and jeff haubbard and buck customer service, they instructed me to send the knife for a repair.

received the knife today and wow

buck stands behind their word and their customer service is great.



thank you bf

case closed
 
a
Daniel said:
It is basically Jeff Hubbard’s job, so I don’t understand people saying that it is not necessary to contact him. He needs feedback to improve the operation. I want Buck to be the best knife maker.
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agree with you.


i contacted him for two reasons; to have my knife fixed and to help them address quality control isssues that are inevitable but can be reduced or elininated.


buck made it right and its a win win situation.


normally i would not have send the knife for repair , as i have many regular production 110 some are great some are ok but they are cheap cool and mass produced. i would expect better on a custom shop.


long story

go buck, go bf and case closed.


buck stand behind tgeur warrantu and their customer service is the best.


i would order another 110
 
Cool.
Thanks for the follow up.:thumbsup:
I've never had that level of problem, but they have always been proactive addressing any concerns I have shared with them.

Christmas time can get pretty hectic. Lets just hope any problem you had came down to really bad timing.
Post a pic of that knife.
We'd like to see it.
 
GPyro said:
Cool.
Thanks for the follow up.:thumbsup:
I've never had that level of problem, but they have always been proactive addressing any concerns I have shared with them.

Christmas time can get pretty hectic. Lets just hope any problem you had came down to really bad timing.
Post a pic of that knife.
We'd like to see it.
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i am trying to post it i wish i could maybe tomorrow.

but i am happy.

its a win win situation

bucks gets a feed back so they can improve and i get a custom shop 110.

go Buck
 
All of this is standard procedure at Buck. Without argument if there is a legitimate issue it is resolved.

First thing that needs to be clear is nothing is perfect 100 percent of the time. Regardless if it's a 10 dollar plastic knife or a 600.00 custom, both knives are warrantied the same. 15 million Buck 110s there's bound to be some culls come off the line.

As consumers we need to handle things better. There is a picture on the wall in Bucks entry that shows a blade worn down to little more than a nub, he wanted it covered and taken care of. the acoompanying letter is the customer complaining that Bucks warranty is worthless. Very entertaining.
 
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toppygray82 said:
i am trying to post it i wish i could maybe tomorrow.

but i am happy.

its a win win situation

bucks gets a feed back so they can improve and i get a custom shop 110.

go Buck
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Did they include anything with your return? A Thank You note? An apology for the inconvenience? Stickers, patches, a hat? A discount card for future purchases?
 
Makael said:
All of this is standard procedure at Buck. Without argument if there is a legitimate issue it is resolved.

First thing that needs to be clear is nothing is perfect 100 percent of the time. Regardless if it's a 10 dollar plastic knife or a 600.00 custom, both knives are warrantied the same. 15 million Buck 110s there's bound to be some culls come off the line.

As consumers we need to handle things better. There is a picture on the wall in Bucks entry that shows a blade worn down to little more than a nub, he wanted it covered and taken care of. the acoompanying letter is the customer complaining that Bucks warranty is worthless. Very entertaining.
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that is funny. who'd be dumb/stingy enough to send that in and demand warranty? just wow.

I'd just a buy a new 110 for $38 bucks and get back to using.
 
Makael said:
All of this is standard procedure at Buck. Without argument if there is a legitimate issue it is resolved.

First thing that needs to be clear is nothing is perfect 100 percent of the time. Regardless if it's a 10 dollar plastic knife or a 600.00 custom, both knives are warrantied the same. 15 million Buck 110s there's bound to be some culls come off the line.

As consumers we need to handle things better. There is a picture on the wall in Bucks entry that shows a blade worn down to little more than a nub, he wanted it covered and taken care of. the acoompanying letter is the customer complaining that Bucks warranty is worthless. Very entertaining.
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i have many buck 110 . yes nothing is perfect, i dont care for blade centering snap and all that non sense.

the knife i ordered has two gaps between handle and bolsters, gaps were big as a result of the wood handle being cut too short compare to the size or space from bolster to bolster.

gaps were big that the knifr should have never left the factory.


i understand things will happen and nothing is perfect. i also understand that most of thr times customers demand more and more and make no sense and are
jbmonkey said:
that is funny. who'd be dumb/stingy enough to send that in and demand warranty? just wow.

I'd just a buy a new 110 for $38 bucks and get back to using.
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that is how some people are.


i have many 110

some great some great others are good and all are my favorites.

the custom shop 110 i had to send it as it was poorly put together.

i dont care for loud snap or blade centering.

i understand running a big operation some k ives will make it past quality control.


any way

bf memebers

do ot hesitate to buy a buck



i sure will order another custom shop 110
 
Buck always takes care of it's customers and that alone is the reason why I always choose Buck and continue to purchase their products. I am so glad to hear another positive experience and that Buck took it to task to make it right. I have had nothing but love from their warranty / service department when I have dealt with them.
 
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