A couple of months ago, I purchases a very used Buck 112 from a popular auction site. I bought it because it was an older "2 dot" version with Buck's old 440C blade as a mate for my similar 110. Being that the knife was used and bought sight unseen, I fully expected the knife to have issues and in this regard, was not disappointed. The blade had a sticky point in the opening travel and there was a significant amount of vertical blade movement when locked.
I called the folks at Buck's customer service department and explained that I was looking for a quote on a repair. I repeatedly stated that I was not the original owner and rather assumed the knife was abused in its former life, so I was looking for an estimate for a repair and was not interested in making a warranty claim.
The guy I spoke with refused to give me a quote. Instead, he instructed me to send it in so they could inspect it. He told me that the lock bar may be shot and that there was a good chance they would need to reblade the knife with a current blade.
The knife was gone for about week and during this time I heard nothing from Buck.
Suddenly, the knife showed up in my mail box. It was packaged securely and when I unwrapped it from it's protective plastic wrapping I gasped and said "This is outrageous!!"
They had repinned the main blade and they had repinned the lockbar. The blade opens smoothly and locks up tight. They also buffed the knife so it shines like a piece of jewelry. I never once asked them to buff out the knife!
Shocked, I dug out the invoice looking for the bill.
.
.
.
Zero. Zilch. Nothin'. They stinkin' did it for FREE
And then, to add insult to injury, I dug deeper in the box and found a "thank you note" along with a 25% coupon off of my next Buck purchase.
Ok... the tone of this note has been tongue-in-cheek but the facts are straight up. I don't know how Buck does it but what I do know is that my... no... the old Buck 112 that I now own sparkles like the sun and is back in pristine shape and that Buck went way, way, way above and beyond any reasonable expectation. Simply outrageous.
I called the folks at Buck's customer service department and explained that I was looking for a quote on a repair. I repeatedly stated that I was not the original owner and rather assumed the knife was abused in its former life, so I was looking for an estimate for a repair and was not interested in making a warranty claim.
The guy I spoke with refused to give me a quote. Instead, he instructed me to send it in so they could inspect it. He told me that the lock bar may be shot and that there was a good chance they would need to reblade the knife with a current blade.
The knife was gone for about week and during this time I heard nothing from Buck.
Suddenly, the knife showed up in my mail box. It was packaged securely and when I unwrapped it from it's protective plastic wrapping I gasped and said "This is outrageous!!"
They had repinned the main blade and they had repinned the lockbar. The blade opens smoothly and locks up tight. They also buffed the knife so it shines like a piece of jewelry. I never once asked them to buff out the knife!
Shocked, I dug out the invoice looking for the bill.
.
.
.
Zero. Zilch. Nothin'. They stinkin' did it for FREE
And then, to add insult to injury, I dug deeper in the box and found a "thank you note" along with a 25% coupon off of my next Buck purchase.
Ok... the tone of this note has been tongue-in-cheek but the facts are straight up. I don't know how Buck does it but what I do know is that my... no... the old Buck 112 that I now own sparkles like the sun and is back in pristine shape and that Buck went way, way, way above and beyond any reasonable expectation. Simply outrageous.
