Buck service? Does it exist?

Well, left another message on the 08th, still not a single word back. This is the worst service I've ever seen from a knife company. I understand they went thru a move in March but give me a break, that's been almost six months now. I really love some of their products but I don't feel very good about monetarily supporting a company that treats a customer this poorly. Sorry for the rant.
 
Mojo,

Bummer that you are having difficulties. Try emailing Joe Houser . I believe he heads that dept.

jhouser@buckknives.com

Maybe he will get back to you.

As a side note, Joe had a full page in the June Buck Collectors Club newsletter showing the warranty dept receiving room. I am guessing that there is easily a thousand customer knives stacked in crates from the post office. Article says they are 2 months backloged..

I know this doesn't help you any, just info. There are many of us on hold waiting to send in knives for repairs. I am in no hurry,,, I have plenty of others to use.

Hope they get back with you soon!
 
Thanks for the info. Sent him an email last nite. I can sympathize with the moving troubles but a returned call and followup don't have to be this difficult.
 
Ok, this thread is going in several directions so I will start with the easy ones first. The 184 was never made in D2. There were some in damascus though.
The torx you will need for the belt clip screw is a T6. (I will also email this info to the gentleman).
The customer service issue is a tough one. We appreciate the support shown in the above posts but we have been falling short with far too many customers lately. I sent an email to Mojo explaining that we have hired 2 more poeple and taken other steps to get us back to normal. It will still take a while but I am hoping to be back to at least a 4 week turnaround within one month.
 
Thanks for the Response Joe!!!!

But, many of us are still waiting to send stuff in. So no problem. We can get you back to that 2 month or so turnaround period that you have become accustomed to! :rolleyes: :rolleyes: :D :D
 
I'd like to thank Mr.Houser for his email. I feel reassured that Buck does indeed value the customer and is doing it's level best. We all get behind the curve now and again.
 
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