Busse Combat Knives, Where are you?!?!

Late as usual ....hi, I'm African so respect my cultural bias.

Over the past 24 months, a lot has happened with Busse. Injuries and new lines, late deliveries and hap-hazard customer service ..... have you ever heard of a company that grows quicker than the owners can adjust to the new demand ...kind of an avalanche thing ...hey, we have Discovery channel but no snow but I have seen them bad mothers rolling on.......

Serious guys, if Jerry commited him to an order, sit back and enjoy the anticpation as I can assure you that it will exceed all your expectations... even if late by a month or so ...yeeshhh, as if you had to do something so urgent with it ;-)

I have a few Busse's ....I beat the sh#t right out of them and all I do is scratch them.

I don't work for Jerry but I wish I did ...maybe I could get all his prototypes ...

I have one of his figher prototypes....Hi Andy, can I say this ? If not, I don't have a prototype but my Alzheimers is in a bad way today .....

I wanted to say Busse for President but after Clinton that would insult Jerry ;-)

From Africa

Aubrey
 
i ordered 2 knives back in june.
back in december i left phone messages every day for a week. they never called back.

hmmm...just did a search in "the good, the bad" forum. obviously this problem is old news.

i don't really have a problem waiting 10 years if that's the deal up front. i just don't like my deposit being held hostage for an unreasonably long time after the promised delivery date (or forever as far as i know).

busse, a simple solution: until you can deliver when you say, stop taking deposits. i agree to a deposit as a sign of good faith that i will not back out of the sale, not as an interest-free loan for as long as the maker wants.

i read jerry's post with his assurances, but i am not appeased. i don't care what his problems are, you don't ignore customers.

he probably could have hired 10 clerks to return phone calls with the money he is likely to lose from having no repeat business.

--steve

p.s. this thread really should be moved to the good/bad forum

 
Steve...

If you wish, send me your phone number, address, and names of the models you ordered in a private e-mail and I will escalate this issue for you, personally.

Your feelings are legitimate and I am happy to help.

------------------
Andy Prisco, Manager
Sharper Instinct, LLC
Phone: 1-201-493-2469
Orders-Toll Free: 1-877-557-5200
Visa & Mastercard Accepted

Authorized Dealers:
Busse Combat Knives and Big East Traditional Bows

Professional Shooting Svcs: Corporate Training and Stress Mgmt.
 
Sdesarno,
If you read my post above you'll see that to some extent I understand your feelings and agree with your concerns, but IMHO I think you are going too far and being unfair. How many company heads come online to deal with you directly with respect to an order for one or two knives? How many dealers field queries like Andy even if your order wasn't made through him? Ya, I'm not completely satisfied with the explanations either, but it's taking frustration way too far to suggest you might never get your knife. I've heard complaints about delays, but I've never heard anyone question Busse's ultimate integrity. That was unfair. As for the deposits, every maker is entitled to ask for a reasonable deposit. If you've changed your mind about your order because of the delays, maybe you should be entitled to cancel and get your deposit back. But if you want the knives, a deposit isn't unreasonable.
 
HJK,
some more detail:

when i called them i said i would either like a revised delivery date or my deposit back. i was not emotional or irate about it, i don't see any excuse for a non-response to such a call.

what reasonable person *wouldn't* question the integrity of an operation being run in this manner? i figured my money was gone.

so, i disagree with your opinion. i think they are the ones who have gone too far.

anyway, you may have the last word if you like, i think this conversation is unproductive and i'm really not out to hurt them(further), i just want my money back.

andy, i'll take you up on your kind offer to help.

regards,
steve

 
Just wanted to post a simple suggestion that might work for Busse and other small businesses.

1) starting today all customers placing orders should be given a unique order tracking number.

2) On their WEB page (when its updated) they insert a simple table with the following information:

Order# + Committed Delivery Date + Deposite Received + Balance charge date + Latest ship date

Notice that there are no balances, no customer information, no quantities, order details, or anything else that may be considered confidential.

3) The table is updated daily. Should the latest ship date change a simple foot note would let everyone affected know why it was necessary to delay delivery on their order.

4) For a real class act, the maker can post a request asking customers to voluntarily delay their order when the need arises to fullfill an emergency order (e.g. military unit about to deploy oversea).

Provided that the maker is fundamentally sound, this should reduce the phone and fax traffic and allow the customer service team to catch up.

 
sdesarno...I got your mail and I'm on it.

not2sharp...you have a good concept here IMO...I will make sure Busse Combat hears about it.

------------------
Andy Prisco, Manager
Sharper Instinct, LLC
Phone: 1-201-493-2469
Orders-Toll Free: 1-877-557-5200
Visa & Mastercard Accepted

Authorized Dealers:
Busse Combat Knives and Big East Traditional Bows

Professional Shooting Svcs: Corporate Training and Stress Mgmt.
 
Sdesarno,
After reading your last post let me say that I respect your opinion. It's not my intention to have the last word or take the discussion to a level where it's unproductive and not worth pursuing on the forum. If it seemed I was going in that direction, I apologize. Welcome to the forum, glad to have you here, and I'm glad you're being helped with your legitimate concerns.


[This message has been edited by HJK (edited 01-31-2000).]
 
update: jerry called today and promised a refund.

thank you Andy for making this happen. if you need a busse, it seems to me that it makes the most sense to avoid going to busse directly for now, and order from Andy at:

Sharper Instinct, LLC
Phone: 1-201-493-2469
Orders-Toll Free: 1-877-557-5200
Visa & Mastercard Accepted

i think i never would have had a problem if i had been dealing with Andy from the start.

thank you bladeforums for facilitating a happy ending. apologies to all if i was acerbic in previous posts, it seemed warranted at the time.

lastly thank you jerry. i hope you are able to get your operation straightened out. best of luck to you.

regards,
steve
 
Thanks to Andy and Bladeforums I now have a definite delivery date. I rec'd a call tonight from Dave, from Busse Combat, and he found my order information. He gave me a delivery date of 2-18. We shall see and I will keep you all posted. I wish Mr. Busse and his company nothing but the best!!

------------------

Marlo A. Reyna
 
Hey, I just got my latest cheking account statement, and my payment for the balance of my Battle Mistress order was finally cashed! I mailed it to Busse back in November, when I was told the delivery date was 11-29-99. Does this mean my knife is being shipped??!?!? Anyone know? Customer name is Robert Frost, order is for (1) Battle Mistress, combat grade. If someone could give me an email or a phone call I would appreciate it! Busse Combat has my work #. Thanks!

------------------
"They sicken of the calm, who know the storm."
RFrost5746@excite.com or Robert_Frost@risknetworldwide.com

[This message has been edited by rfrost (edited 02-02-2000).]
 
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