Busse customer service

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BWatt

BWatt

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Apr 29, 2016
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So I bought a Public Defender LE for a friend from Busse when they came up for sale. Shortly after I asked via email on their website for them to charge me immediately, which they did. I have asked three times now for them to confirm they are shipping to the sheathmaker he chose and also payment confirmation. They sure charged my card quickly, but couldn't bother sending me the confirmations I requested. This is just poor customer service, I know they read the email because I was charged the next day. I didn't feel that I was asking for anything special, but I haven't heard a thing. I guess you have to buy multiple knives at once before you are worthy of their time.
 
Well, I've had great result with their customer service. And I'm a rather new customer.

Be prepared for the wolves Because I have a feeling youre about to get tore up by the Hogs...

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By Hogs I mean the loyal Busse customers. Not Busse themselves, they're rather nice people. Try calling? Shaley is pretty legit and prompt.

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Yeah,
I suppose you've never had a bad day?
You've never forgotten something?
You think you're so important that everybody at every company stop
what they're doing & take care of you?

Well you kind of are asking to be special...
You want conformation for a knife you bought someone else, while expecting them to ship it to a sheath maker for you...
why wouldn't you buy it & send it off after you recieved it?
Just because it's a gift you can't expect them to drop everything in a second?
Or to play post office & do your shipping for you.
You can't make a story to get around the waiting times like everyone else who orders.
And be prepared right now to wait for your sheath... Lots of folks wanting sheaths, with very few sheath makers, and lots of orders ahead of you, or your friends, or whatever your story is...

The people at Busse have been great to me!
And I would like to thank everyone at Busse for being so cool!


You Bwhat need to read more, post less...
My two cents Cdn...

If you haven't already, you could sign up on the Busse website & then check your order status anytime.
And yes, the times I've called, to change an order, to purchase something, to ask a question, I have always had prompt & friendly assistance!
Give them a fair chance, as I should have done for you.
Call Shaley & I'm sure she'll help you!
Dont let me skew your opinion of Blade Forums, I apologize for being kinda rude...
-6850
 
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I had a different experience. I got in a knife that was not finished as nicely as those I have received in the past and after contacting them they sent me a shipping label right away without asking questions. Garth himself contacted me.

I would send a follow up email asking to confirm shipping address. But when my last order was ready I received an email asking to confirm shipping address.

I know it is frustrating not getting direct answers.

A call, while inconvenient, will likely get you a direct answer the fastest.

Edit: I just saw where you sent multiple emails. Where you sending them directly to someone? I have gotten fast responses from Shaley@bussecombat.com
 
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The service model for Busse, like it or not, is that they charge you for the knife, and then sometime later you get a shipping notice.

They have NEVER failed to deliver on a knife, and I don't expect that to happen anytime soon.

If speedy delivery of a knife is your primary concern, Busse is not the company with which to buy your knives.

If, on the other hand, you have patience and understand the business model / operating procedure for Busse, you will be rewarded with fine knives just as soon as they are made.

If reassurance is required on your end, pick up the phone and give them a call. In my experience I would guess they will tell you that they have your knife on order, and you will be notified when it is ready to ship.

best

mqqn
 
BWatt said:
So I bought a Public Defender LE for a friend from Busse when they came up for sale. Shortly after I asked via email on their website for them to charge me immediately, which they did. I have asked three times now for them to confirm they are shipping to the sheathmaker he chose and also payment confirmation. They sure charged my card quickly, but couldn't bother sending me the confirmations I requested. This is just poor customer service, I know they read the email because I was charged the next day. I didn't feel that I was asking for anything special, but I haven't heard a thing. I guess you have to buy multiple knives at once before you are worthy of their time.
Click to expand...

Pick up the phone and call Shaley at the shop. E-mail isn't always the best way to communicate with people. They had a turnover in the front office not too long ago, and that could be the problem. Who did you e-mail?

PS - Attitude can make a huge difference in how people react to your post. The snide remark you made at the end isn't helping your case. I'm biting my tongue here not sniping back at you. ;)
 
How long ago did you send those 3 emails? My experiences have ALWAYS been awesome. From the very beginning. The first time I called, I had an unusual question that Pokey couldn't answer. The boss himself got in the phone and spend about 10 minutes talking to me. Jerry is great and he runs a great company. I don't know how he does it but he always finds the best people to work for him. I was just thinking about starting a "Shaley is awesome" thread. Give them a chance and make a call. You won't be disappointed.
 
Ok, been 4 months since the first email. I was nothing but professional with them via email, the snide remark was only on the forums. Read more, post less? I have posted less than 50 times and I mostly read other peoples post, I see you constantly post that though so no surprise. And I realize this knife will not be done until probably December. I realuze email is not the best way to communicate, but they read my email requesting early charge, so why ignore the rest? I will try their phone number, not surprised I got such rude and heated responses for daring to complain about anything Busse here. No worries, life goes on.

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BWatt said:
Ok, been 4 months since the first email. I was nothing but professional with them via email, the snide remark was only on the forums. Read more, post less? I have posted less than 50 times and I mostly read other peoples post, I see you constantly post that though so no surprise. And I realize this knife will not be done until probably December. I also realize email is not the best way to communicate, but they read my email requesting early charge, so why ignore the rest? I will try their phone number, not surprised I got such rude and heated responses for daring to complain about anything Busse here. No worries, life goes on.

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Click to expand...



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Yes, try calling shaley in the morning, I am sure you will get the information you need-Good luck
BWatt said:
Ok, been 4 months since the first email. I was nothing but professional with them via email, the snide remark was only on the forums. Read more, post less? I have posted less than 50 times and I mostly read other peoples post, I see you constantly post that though so no surprise. And I realize this knife will not be done until probably December. I realuze email is not the best way to communicate, but they read my email requesting early charge, so why ignore the rest? I will try their phone number, not surprised I got such rude and heated responses for daring to complain about anything Busse here. No worries, life goes on.

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Click to expand...
 
mqqn said:
The service model for Busse, like it or not, is that they charge you for the knife, and then sometime later you get a shipping notice.

They have NEVER failed to deliver on a knife, and I don't expect that to happen anytime soon.

If speedy delivery of a knife is your primary concern, Busse is not the company with which to buy your knives.

If, on the other hand, you have patience and understand the business model / operating procedure for Busse, you will be rewarded with fine knives just as soon as they are made.

If reassurance is required on your end, pick up the phone and give them a call. In my experience I would guess they will tell you that they have your knife on order, and you will be notified when it is ready to ship.

best

mqqn
Click to expand...

This is the ultimate answer and sums up my experiences exactly with Busse Combat Co.!
 
BWatt said:
Ok, been 4 months since the first email. I was nothing but professional with them via email, the snide remark was only on the forums. Read more, post less? I have posted less than 50 times and I mostly read other peoples post, I see you constantly post that though so no surprise. And I realize this knife will not be done until probably December. I realuze email is not the best way to communicate, but they read my email requesting early charge, so why ignore the rest? I will try their phone number, not surprised I got such rude and heated responses for daring to complain about anything Busse here. No worries, life goes on.

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Click to expand...

Ok,
you want the people at Busse, to confirm they are shipping to a dealer your friend choose for a knife that YOU ASKED TO PAY EARLY FOR & think will be ready in December?
Have you checked your blood sugar this morning precious?
You're the one who said you didn't ask for anything special!!
And then accuse them of poor customer service!!
Get off your pedestal and get in line behind the people who ordered before you & wait your turn son.
And call Shaley in the morning, get your confirmation, and be adult about it.
Like you should have before posting your rude comments.
Which, by the way, the people at Busse will see...
 
This has been a sticky for about 6 years now.

Phone calls work best for them.





Contact the shop FIRST. Give us the opportunity to look at the problem and to fix it. If we DO NOT fix the problem or are so drunk that we refuse to assist you, (This has NEVER happened) then you can bring it to the forums and feel free to vent.

Given the proper tools, it does not take much to destroy a great knife. Given the internet, it does not take much to destroy a great reputation.

We have NEVER left a customer unsatisfied, when given the opportunity.

If you post about a problem before giving us the opportunity to fix it, your post may be deleted or locked.

Email both jerry@bussecombat.com & customerservice@bussecombat.com and/or call us at (419) 923-6471 (M-F 9:00am - 5:00pm Eastern)

Please allow at least 3 business days to respond to your email. If you do not hear from us, please call to make sure we received your email.

Let's Drink!

Jerry
 
So here you are, complaining on a Sunday, with Busse CS off for the weekend...awesome. The Public Defender isn't even ready, and the rest of us not looking to pay early have not been charged yet. Perhaps they are waiting to notify you because your order isn't ready to be shipped anywhere. Why you are upset that they haven't confirmed your payment when you already know they did charge you is beyond me...your credit card co. apparently has already confirmed this, yes?
I suggest that you call Shaley, or email her- shaley@bussecombat.com...
Tomorrow.
:\
 
No, not a dealer, the sheathmaker, big difference. And I said PROBABLY December, it may or may not be ready. I have been an adult about this, I speak to people with respect, maybe you could learn a thing or two from your wise words 6850? Precious? Please enlighten me on where I asked for anything special, just confirmation of payment, I have my reasons for this. I also didn't need a $400 surprise around xmas time man, that's all. Please calm yourself, I already stated I would call them tomorrow, why are you getting so worked up about this anyway? That is fine if they read this, are they going to spit in the knife when they make it? Seriously, it's all good, I'll call them and will be courteous and professional with them as always. Would you like to see the three emails I sent? I was never as disrespectful or rude as you have been to me 6850.

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Look I know how to solve this. Ask for a refund and tell them to charge me instead. I'll take this burden off your shoulders. Its such a heavy one... I know.

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BWatt said:
No, not a dealer, the sheathmaker, big difference. And I said PROBABLY December, it may or may not be ready. I have been an adult about this, I speak to people with respect, maybe you could learn a thing or two from your wise words 6850? Precious? Please enlighten me on where I asked for anything special, just confirmation of payment, I have my reasons for this. I also didn't need a $400 surprise around xmas time man, that's all. Please calm yourself, I already stated I would call them tomorrow, why are you getting so worked up about this anyway? That is fine if they read this, are they going to spit in the knife when they make it? Seriously, it's all good, I'll call them and will be courteous and professional with them as always. Would you like to see the three emails I sent? I was never as disrespectful or rude as you have been to me 6850.

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Refer to my first post... I warned you ha-ha. Doesn't get much better then this... football and now this ... loving it!

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awdool1129@gmail.com said:
Look I know how to solve this. Ask for a refund and tell them to charge me instead. I'll take this burden off your shoulders. Its such a heavy one... I know.

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Click to expand...

Lol good one man


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