Busse customer service

[BWatt]

This has been a sticky for about 6 years now.

Phone calls work best for them.





Contact the shop FIRST. Give us the opportunity to look at the problem and to fix it. If we DO NOT fix the problem or are so drunk that we refuse to assist you, (This has NEVER happened) then you can bring it to the forums and feel free to vent.

Given the proper tools, it does not take much to destroy a great knife. Given the internet, it does not take much to destroy a great reputation.

We have NEVER left a customer unsatisfied, when given the opportunity.

If you post about a problem before giving us the opportunity to fix it, your post may be deleted or locked.

Email both jerry@bussecombat.com & customerservice@bussecombat.com and/or call us at (419) 923-6471 (M-F 9:00am - 5:00pm Eastern)

Please allow at least 3 business days to respond to your email. If you do not hear from us, please call to make sure we received your email.

Let's Drink!

Jerry

Thank you David, I will do as you advised


Sent from my SPH-L710 using Tapatalk

 

[Adian]

My very first Busse, I requested that they send it directly to Mr Brown to make the sheath. When I received the notice that it would be shipping out, it was confirmed what address it would be going to.

Since OP2W started, the military moved us to Puerto Rico, due to placing the order with my CC and having the old address, they can't change it in the system. So now I just verify with Shaley each time I get notice that an order will be shipping to be sure it goes to my new address. I have yet to have a blade go to an address that I have designated with them.


Sent from my iPhone using Tapatalk