Busse warranty question

matt1987

matt1987

Joined
Nov 2, 2009
Messages
1,460
I'm new to the Busse world but so far I'm enjoying it! I have a question about their warranty...If a knife is FUBAR and needed a replacement, how would they replace it since their knives are limited runs? I imagine it's different than other companies where they can just throw a new one in a box and send it to you.
 
They occasionally produce more INFI blanks for their knives. Useful for custom orders. If they don't have any in stock though... :confused:
 
Damn , that's a thought I hadn't had :confused: I know for sure there's not much chance of one their knives breaking , but what if ? Quick ! Somebody run get Jerry
 
matt1987 said:
I'm new to the Busse world but so far I'm enjoying it! I have a question about their warranty...If a knife is FUBAR and needed a replacement, how would they replace it since their knives are limited runs? I imagine it's different than other companies where they can just throw a new one in a box and send it to you.
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From what I understand, if the knife is no longer in production, and they don't have any extra blanks, you get a shop credit for the original purchase price of the knife.

This is great. If you happen to be using one of the oldies, you get the original price, not the 300% increase in value that the classic old knife is now worth!
 
Bigfattyt said:
From what I understand, if the knife is no longer in production, and they don't have any extra blanks, you get a shop credit for the original purchase price of the knife.

This is great. If you happen to be using one of the oldies, you get the original price, not the 300% increase in value that the classic old knife is now worth!
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Yeah, maybe it's something like that. It's just a matter of how long you will have to wait until something similar becomes available again. Kind of a bummer IMO.
 
Bigfattyt said:
From what I understand, if the knife is no longer in production, and they don't have any extra blanks, you get a shop credit for the original purchase price of the knife.

This is great. If you happen to be using one of the oldies, you get the original price, not the 300% increase in value that the classic old knife is now worth!
Click to expand...

From what I understand this is the rule.
I know they have stated that on the forum, my search-fu is weak today.
 
I've often wondered the same thing. Then I think to myself, how am I ever going to break any of my hard use Busses beyond repair?

I imagine that I could chip an edge, which could be repaired. Or I could destroy the slabs, which could be replaced (at least I hope they would remake the slabs if it was an oldie.)

I think that most of us will never unintentionally break a Busse beyond repair. The only time I have seen Busses broken beyond repair was when they were intentionally stress tested until failure, which is not covered by the warranty anyways.

I hope Jerry will step in and give us some reassurance, however. I'd hate to destroy one of my older blades beyond repair unintentionally, however unlikely that may be, and receive a shop credit for half of what the blade cost me.

I figure as long as I don't use my anorexic blades to breach a door or try to take down a brick wall, I'll be ok.
 
<Flux> said:
I hope Jerry will step in and give us some reassurance, however. I'd hate to destroy one of my older blades beyond repair unintentionally, however unlikely that may be, and receive a shop credit for half of what the blade cost me.
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What reassurance are you looking for? The SHBM sold for something like $397 back when. (someone will correct me soon, no doubt) If you buy one today on the Exchange for $800, do you really expect Jerry to give you $800 in credit in the event you destroy it? The Busse warranty is great, but not that great.

It has been my observation that Busse makes extra knife blanks along with the original run. Therefore, these blanks are available later for warranty work. That is my observation, not a stated policy from Jerry.
 
What's the worry?

During use and even abuse you can't break it. Even knifetests.com had one hell of a time breaking a Busse... and that was his intent!

Don't sweat it, man... beat the crap out of it. Busse's aren't invincible. They aren't supposed to be. But I've beat mine like a rented mule and the knife is no worse for the wear. Have fun with your INFI... it's what they are made for!


/
 
kdstrick said:
What's the worry?

During use and even abuse you can't break it. Even knifetests.com had one hell of a time breaking a Busse... and that was his intent!

Don't sweat it, man... beat the crap out of it. Busse's aren't invincible. They aren't supposed to be. But I've beat mine like a rented mule and the knife is no worse for the wear. Have fun with your INFI... it's what they are made for!


/
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I see what you're saying, but "toughness" isn't an excuse for a company not being able to replace a broken blade. Everything has a breaking point, no matter how extreme that point is. It's kinda silly having "no question asked lifetime warranty" when they can't warrant a replacement in the first place. Another company has a similar warranty, but if the knife does break I'm guaranteed the same exact knife as a replacement for life.
Don't take this post as "trolling", it's just constructive criticism. I really do like Busse, but it's a bit disheartening knowing if i buy a $600 Busse and break it, I may never get the same knife again. But I'll wait until Busse customer service or Jerry posts before I judge anything.
 
OP you shouldnt worry. If you manage to damage your knife beyond repair...

#1 I dont think its very likely that a Busse is going to break.

#2 Busse will stand behind their product. Best customer service around

#3 I have a hard time believing that if they do not have a blank available another can not be easily made. These are CNC machined, just load up the .DXT file on some of the same thickness INFI stock and there you go.

maybe the original price refund is a clause for some of the old Busses made of A2 or that were hand made since they may not have a template or material for it.
 
Jerry is known for making things "right". If you're that worried about it sell the knives to me and I'll live with the "what ifs?". You seem fairly new to Busse Knives. Stick around and you'll understand.

Bob
 
matt1987 said:
I see what you're saying, but "toughness" isn't an excuse for a company not being able to replace a broken blade. Everything has a breaking point, no matter how extreme that point is. It's kinda silly having "no question asked lifetime warranty" when they can't warrant a replacement in the first place. Another company has a similar warranty, but if the knife does break I'm guaranteed the same exact knife as a replacement for life.
Don't take this post as "trolling", it's just constructive criticism. I really do like Busse, but it's a bit disheartening knowing if i buy a $600 Busse and break it, I may never get the same knife again. But I'll wait until Busse customer service or Jerry posts before I judge anything.
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I hear ya man. My thought is that this would only be a concern with the earliest of Busse blades that might never be produced again.

At any rate.. I've been hanging around here long enough to know that Jerry will make it right. Busse isn't some global conglomerate corporation. It's a guy named Jerry and some fantastic employees that are hell bent on making things right. The man puts his name on the blade and will stand by it. Like I said, don't sweat it.

LOL...


My dad is full of advice and good quotes... like most dads I suppose. One of his that may apply well to your concern is this one:

"Most of the things we worry about in life don't ever happen. Don't dwell on them."


Use your knife... You won't break it...



.
 
flatlander said:
Jerry is known for making things "right". If you're that worried about it sell the knives to me and I'll live with the "what ifs?". You seem fairly new to Busse Knives. Stick around and you'll understand.

Bob
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I'm not really worried about breaking the knife, I'm just wondering what the company policy is for future reference. I am new to Busse and I want to learn about how their business works. Every other knife I had was mass produced so replacement was never an issue.
 
kdstrick said:
I hear ya man. My thought is that this would only be a concern with the earliest of Busse blades that might never be produced again.

At any rate.. I've been hanging around here long enough to know that Jerry will make it right. Busse isn't some global conglomerate corporation. It's a guy named Jerry and some fantastic employees that are hell bent on making things right. The man puts his name on the blade and will stand by it. Like I said, don't sweat it.

LOL...


My dad is full of advice and good quotes... like most dads I suppose. One of his that may apply well to your concern is this one:

"Most of the things we worry about in life don't ever happen. Don't dwell on them."


Use your knife... You won't break it...



.
Click to expand...

Very fitting quote indeed. Got to love Dads. :thumbup:
 
Those who have raised this question in the past typically get the same responses as above. Some do a search for past instances of warranty service. Eventually they realize that if Busse has been offering an unlimited warranty for almost 20 years with no evidence here that the warranty was not fairly honored, then they can rely on Jerry to take care of them.

In the few instances I've seen where people have raised questions here about specific damaged knives, invariably they get a post from Jerry or Amy to send the knife in or contact the Busse shop. I've never seen a post from someone who has gone through the process with Busse to resolve a warranty issue and came out the other end dissatisfied.
 
matt, click on "Search" at the top right on the Busse Forum page. Choose advanced search. Use keyword 'warranty', posts by Jerry Busse (careful there, lots of fake Jerrys), and click the box for 'posts' not 'threads'. Plenty of reading there.
 
I didn't realize that there seems to be no real answer. It's great that Busse customers are so loyal that they buy their knives and trust the company to make it "right", even tho no one seems to have a clear idea how they make it "right". In any other subforum these kind of questions pop up all the time and are pretty much common knowledge, so it's kind of odd to me. Anyway, Happy Holidays! Thanks for everyone's help!
 
matt1987 said:
I didn't realize that there seems to be no real answer. It's great that Busse customers are so loyal that they buy their knives and trust the company to make it "right", even tho no one seems to have a clear idea how they make it "right". In any other subforum these kind of questions pop up all the time and are pretty much common knowledge, so it's kind of odd to me. Anyway, Happy Holidays! Thanks for everyone's help!
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They do make things right, or better than right as the case may be. I have personal experience with their customer service, and it is second to none.
 
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