Busse Warranty

You can not start a thread like this without spilling the beans. I'm pretty sure it's in the forum posting rules somewhere. Spill it!
 
1. It would be difficult to bend, crack or break any 1/4 inch thick Busse sans a cheater

2. The company has an iron-clad reputation for doing the right thing on replacements

3. Jerry, you ever going to revive the Basic series? And, what are you doing in NY?
 
I bent my FAT FBM.....no permanent bend, but still surprising!
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I think someone is Europe posted that they broke a GW, Jerry took care of it.

He has even replaced a blade that was shot (twice !) with a rifle. Of course, intentional damage like that is not really covered; it would be at Jerry's discretion. Having said that, I can imagine that if Jerry declined to cover something really stupid, that person might find their way here and complain. AFAIK, that has not happened.
 
I broke this Skeleton Key back in October prying some fire wood.
I contacted Jerry and he said to ship it back to Busse and it will be taken care of, no charge. I requested what color I wanted and shipped it out. I am still waiting for the replacement. I know how busy the Busse shop is, so I will need to have some patince..
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I broke my orange warden and got the new one.
the best warranty and the best service!
thank you all the BUSSE team!
 
I havn't hurt my GW at all. i just have the tendency to "baby" my knives, but since as long as i didn't mean to the knife is completly covered.

This thread is to releave me of from future stress, and to just teach me more about busse.
 
I'm quite sure I could break my SJTACCG using just my strength. But as long as it gives a little flex to let me know that its starting to give out, I can't imagine breaking it unintentionally. I love that knife, warranty aside, and would be very sad if it was ruined.
 
BlazenGem said:
heres my question. how do they know if the damage is done intentionally or not? many companies and makers says they will fix all damaged knives as long as is not done intentionally, in other words, abused. But how can they know? what if I just had it for a long time?
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YOU decide if the damage was intentional or not.

You trust Jerry's word when you buy a Busse. He trusts yours if it gets damaged. Simple.

Rob
 
BlazenGem said:
heres my question. how do they know if the damage is done intentionally or not? many companies and makers says they will fix all damaged knives as long as is not done intentionally, in other words, abused. But how can they know? what if I just had it for a long time?
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heres how I look at it.

Busse combat knows how their knives leave the shop. if a knifes edge, spine, or handle has been modified, they'll know wether it was there work or not.

when a knife breaks, you can see where the stresses were concentrated, and get a rough idea of how the knife was broken, and what caused it to break.


if the knife is modified, and the break was centered on the modification - you can look at it and get an idea of whether it coincidentally broke there, or if the modification was the direct specific cause of failure.

example: if you cut notches out the top of the knife for thumb ramps with a dremel and you get it red hot on every one. the knife breaks on one of those spots, and at the top of the fractured part of the knife, you can see the steel blackened and the heat treatment visibly damaged. You, the person who modified, caused a weak spot in the knife that was not there from the busse factory that caused its failure. since the knife broke on the damaged area, chances are that your modification caused the breakage.

another example: I took a NICK and modified it down to a regular sized knife. that meant cutting away almost 40% of the knifes blade. The knife I ended up with was never tested by busse combat. they didn't do lateral tests, destruction tests, they didnt grind the bevels. they have NO way of knowing if my new design is strong enough to take daily stresses. thus, if that blade broke (having NO resemblance to the blade profile it was made of), it can be assumed that my modifications were to blame.

another example (last one): you modify the handle, taking off the butt of the knife and thinning out the top and bottom. When you go to pry with the knife, the tip breaks off. chances are - your modifications had nothing to do with the breakage, because that part of the knife was factory in every way, and if there was heat damage at the butt. it shouldn't have traveled to the tip if you were trying to not get it to hot in the first place.


so... in short - if your modification breaks the knife, chances are it shouldn't be covered by the warranty. if your knife breaks and it had nothing to do with your modifications - it is at busse's descresion to replace it. they tend to be very big on customer satisfaction, so chances are it will be replaced, but if your mods are obviously to blame for the breakage - you shouldn't send it in for warranty in the first place.
 
I think i remember reading somewhere Jerry posted about Busse Combat selling hundreds of thousands of knives and he listed a number of how many they've actually had to replace. I don't recall the number exactly but I'm thinkin it was small (ie under 100) I can't use the search, or I'd be more than happy to look for it. But he was saying that Busse knives are so rock solid that replacing 100 knives out of 100,000+ is no sweat.
 
MORIMOTOM said:
you did what??????????





:eek::eek:




:mad:
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http://www.bladeforums.com/forums/showpost.php?p=3958217&postcount=2
http://www.bladeforums.com/forums/showthread.php?t=507905&page=2

I have not seen or held a busse knife that I would trust my life with moreso then my modded nick. I could grab it, cut and stab with complete confidence that it would not fail me, it would not hang up, and it would cut quickly and efficiently, even if I was blind, scared, shaking and barely able to hold the thing.

I'm in super reducto mode right now, and can't afford to keep anything thats not 100% necessary, so it it is in the hands of someone else for a very very low price with the understanding that if it is sold again, it has to be sold at a similarly low price, and that the warranty is not to be collected on given then extreme nature of the modification.

I'm hopeing that the two sj customs I have coming will be even better... (someday)
 
Last Visible Canary said:
if your mods are obviously to blame for the breakage - you shouldn't send it in for warranty in the first place.
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Exactly. If I did something really stupid with a Busse and broke it, I wouldn't send it in, either, regardless of what the warranty is. Personal responsibility still has to count for something.
 
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