- Joined
- Mar 5, 1999
- Messages
- 34,096
I continue to receive emails like this one:
"I want that knife you posted today!"
The only information I have to work with is the email address: SA 007
I reply:
"What knife? Who is SA 007? Where do you want it shipped? How are you going to pay?"
Then I get no reply.
In the meantime I get 10 emails from old customers wanting to buy the deals.
What do I do? Stall the old timers while I'm waiting for a reply from SA 007 which I may or may not get?
This kind of behavior puts me in a no win position. SA 007, a first time customer, doesn't bother to read the second permanent post on the forum which tells him exactly what to do and then gets angry with me if I sell off to the old timers -- and I lose a potential customer. If I wait for info that SA 007 should have provided and don't sell I feel that I'm shortchangind old and valued customers.
What's the answer?
I'm leaning toward a harder line of, "you didn't follow the instructions so you lost."
"I want that knife you posted today!"
The only information I have to work with is the email address: SA 007
I reply:
"What knife? Who is SA 007? Where do you want it shipped? How are you going to pay?"
Then I get no reply.
In the meantime I get 10 emails from old customers wanting to buy the deals.
What do I do? Stall the old timers while I'm waiting for a reply from SA 007 which I may or may not get?
This kind of behavior puts me in a no win position. SA 007, a first time customer, doesn't bother to read the second permanent post on the forum which tells him exactly what to do and then gets angry with me if I sell off to the old timers -- and I lose a potential customer. If I wait for info that SA 007 should have provided and don't sell I feel that I'm shortchangind old and valued customers.
What's the answer?
I'm leaning toward a harder line of, "you didn't follow the instructions so you lost."